Amir Keshk
Riyadh
Summary
Experienced [Maintenance of medical devices] with over [10] years in The field of medical devices. Excellent reputation for resolving problems and improving customer satisfaction. Gave flexible schedule to deliver on team goals.
Overview
12
12
years of professional experience
Work history
Medical device maintenance technician
KAM Medical Devices Trading Company
EGYPT
01.2012 - 04.2016
- Conducted inspections of control panels and electrical wiring to identify problems.
- Informed supervisor regarding limited supplies to maintain consistent inventory.
- Mentored junior maintenance professionals to provide instruction on correct repair procedures.
- Drafted and submitted maintenance reports to supervisor.
- Ordered maintenance stocks appropriately to maintain service continuity.
- Examined equipment and machinery to verify functionality.
- Performed equipment troubleshooting, resolving malfunctions with [95]% success.
- Ensured high standards of quality by maintaining up-to-date knowledge on technical instrumentation and analytical techniques in [Maintenance of medical devices].
- Facilitated smooth operations by maintaining accurate records of instrument and equipment repair, replacement and maintenance needs.
- Ran equipment and performance tests of electronic systems.
- Monitored technical aspects of electronic equipment maintenance and repair.
- Inspected products to identify and verify adherence to quality requirements.
- Collected and analysed data to inform project and system requirements.
- Collaborated with engineers to support product design, development and improvement.
- Preparing electronic circuitry blueprints in alignment with established specifications.
- Analyzed systems and equipment to assess strength and capabilities under normal and extreme conditions.
- Contributed to research and development of electronic equipment.
- Used soldering iron to melt solder and join electronic components.
- Supported installation, operation and maintenance of electronic systems.
- Evaluated technical requirements to maintain compliance with specifications and regulations.
- Defined installation methods and inspected completed installations to verify adherence to requirements.
- Assisted with design and development of product testing techniques and prototypes.
- Estimated required resources for electronic equipment manufacturing and installation.
Maintenance department supervisor
Health care medical company
EGYPT
05.2016 - Current
- Increased revenue by upselling and recommending products.
- Engaged with stakeholders to build relationships and brand awareness.
- Conducted testing to diagnose system faults.
- Stayed current on processes and procedures to offer relevant assistance.
- Applied positive customer service approach to increase satisfaction levels.
- Wrote reports outlining project progress and results.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations.
- Completed customer orders with speed and accuracy.
- Supported team by demonstrating respect and willingness to help.
- Oversaw daily operations to achieve high productivity levels.
- Increased customer satisfaction by resolving issues.
Education
Bachelor of Commerce - Accounting
Skills
- Customer service excellence
- Staff performance reviews
- Strategies and goals
- Conflict resolution
- Department appraisals
- Staff development
- Consumer engagement
- Performance management
- Sales expertise
- In-depth [Product or Service] knowledge
Languages
Arabic
Native
English
Upper intermediate
Accomplishments
- Sponsor of the annual conference of the Egyptian Arab Society for Health and Therapeutic Nutrition in cooperation with the National Institute of Nutrition.
- Sponsor of the thirteenth annual conference of the Modern Egyptian Obesity Society (EMASO) at the Semiramis Hotel on February 11, 2017.
- Sponsor of the twelfth annual conference of the Modern Egyptian Obesity Society (EMASO) at the Conrad Hotel on February 25-26, 2016.
- Sponsor of the annual conference of the National Institute of Nutrition, February 18, 2016.
- The International Physiotherapy Conference, sponsored by the Faculty of Physiotherapy, Cairo University, at the Pyramisa Hotel, Dokki, Cairo, in March 2015.
- Attending many conferences within the Arab Republic of Egypt.
- Traveling to the Chinese Republic more than once to contract for physical therapy devices and learn everything new in this field.
Timeline
Maintenance department supervisor - Health care medical company
05.2016 - Current
Medical device maintenance technician - KAM Medical Devices Trading Company
01.2012 - 04.2016
Egypt Higher Institute of Commerce - Bachelor of Commerce, Accounting