AMIR MANSOUR
Doha
Summary
Leads fine jewellery and timepiece teams to deliver strong sales performance and consistently high customer service standards. Develops staff through training, feedback, and performance reviews, while resolving client issues and maintaining a positive, motivated workplace. Detail-orientated adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Head Of Department Fine Jewelry & Time Piece
Christian Dior Couture
09.2022 - Current
- Developed and implemented strategic plans to achieve sales targets and improve customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored staff performance and developed improvement plans.
- Conducted regular performance reviews, offering constructive feedback and setting individual objectives.
- Developed and delivered engaging training sessions for new employees, focusing on company policies and procedures.
- Promoted a positive work environment, recognising achievements and addressing challenges to maintain high levels of staff motivation and satisfaction.
Senior Sales Specialist
VAN CLEEF & ARPELS
Doha
08.2019 - Current
- Contribute to developing store sales to align with the commercial targets of the boutique.
- Provided exceptional after-sales support, resolving issues swiftly to maintain client satisfaction.
- Training the team to ensure all operations run smoothly, and to promote customer service by actively communicating with the customers.
- Monitor after-sales service operations and train the team to achieve high standards of customer service.
- Ensure a high-quality presentation of the store, and collaborate to keep the merchandising well organised.
Store Manager
Massimo Dutti (Azadea Group)
01.2017 - 12.2019
- Analyze hourly/daily/weekly sales performance, & KPIʼS, monitor selling items, missing sizes/ items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximise sales and sellout.
- Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team.
- Oversee the shop's image and ensure its compliance with the brandʼs standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room.
Department Manager
Zara (Azadea Group)
01.2012 - 12.2017
- Control merchandising of products in order to optimise sales and ensure it is in line with brand image and standards.
01.2012 - 12.2017
- Work experienceMonitor stock levels on a continuous basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times.
- Conduct on-the-job training, demonstration and instruction for existing employees, in order to support their development and ensure the highest standards of performance are achieve.
- Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards.
Education
Bachelor Degree - Faculty Of Business Administration
Lebanese International University (LIU)
Lebanon07.2014
Skills
- Sales analysis
- Team management
- Team development
- Problem solving
- Client relations
- Strategic Thinking
Certification
- Fundamentals Of The Luxury Industry & Customer Experience (LVMH Certificate)
- Diamond Essentials, Gemological Institute Of America, 2021
- Management Development Programe (MDP), Phi Management Group, 2017-02-01, Feb 2017
Languages
English
Arabic
Timeline
Head Of Department Fine Jewelry & Time Piece
Christian Dior Couture
09.2022 - Current
Senior Sales Specialist
VAN CLEEF & ARPELS
08.2019 - Current
Store Manager
Massimo Dutti (Azadea Group)
01.2017 - 12.2019
Department Manager
Zara (Azadea Group)
01.2012 - 12.2017
01.2012 - 12.2017
Bachelor Degree - Faculty Of Business Administration
Lebanese International University (LIU)