Amira Medhat Abd El Hamed Sakr
Riyadh,Saudi Arabia
Summary
Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Supervisor
Intercontinental Durrt Al Riyadh
Riyadh, Saudi Arabia
02.2023 - Current
- Ensured safety of crew and vessel by adhering to all maritime laws and regulations.
- Navigated ship through diverse weather conditions for successful voyages.
- Maintained strong leadership skills with effective delegation of responsibilities.
- Strengthened teamwork amongst crew to increase operational efficiency.
- Improved team efficiency by implementing new scheduling practices.
- Ensured smooth operations with regular maintenance checks.
Captain
Intercontinental City Stars
Cairo, Egypt
05.2020 - 01.2022
- Maintained strong leadership skills with effective delegation of responsibilities.
- Managed fuel consumption to ensure cost-effective voyages.
- Coordinated loading and unloading of cargo, ensuring timely deliveries.
- Mentored junior officers in navigation and ship handling procedures to improve their proficiency.
- Performed emergency drills regularly, enhancing crew readiness during crises.
- Responded swiftly to emergencies, mitigating potential damage or loss.
Hostess
Stelgenberger
Cairo, Egypt
01.2018 - 05.2020
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Managed reservations and seating arrangements for smooth operations.
- Maintained a clean entrance area, creating an inviting atmosphere.
- Provided excellent customer service to ensure repeat business.
Waitress
Ritz Carleton El Tahreer
Cairo, Egypt
10.2017 - 06.2018
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
Education
Diploma -
Tourism & Hotels
Cairo 08.2012 - 09.2016
Skills
- Customer Service
- Customer relations
- Employee management
- Engine maintenance
- Staff leadership
- Food safety protocols
- Engine and winch operation
Languages
English
Upper intermediate
Arabic
Proficient (C2)
References
References available upon request.
Timeline
Supervisor
Intercontinental Durrt Al Riyadh
02.2023 - Current
Captain
Intercontinental City Stars
05.2020 - 01.2022
Hostess
Stelgenberger
01.2018 - 05.2020
Waitress
Ritz Carleton El Tahreer
10.2017 - 06.2018
Diploma -
Tourism & Hotels
08.2012 - 09.2016
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