Amira Mohamed Khair Ali Mohamed
Omdurman,Sudan
Summary
An Experienced Telecommunications Engineer with strong organizational skills and excellent technical experience in Telecommunication Field and Strong Record of Successful Networks Management. Capable of applying technical expertise toward solving problems and maintaining usability and performance.
Overview
10
10
years of professional experience
6060
6060
years of post-secondary education
Work history
NOC Team Leader
AGM Company
Khartoum, Sudan
04.2020 - 12.2025
- Led team in Managing and monitoring network tuning, performance and designs strategies, and makes recommendations to improve network performance using Monitoring Software and tools such as (Huawei U2000, SDM, WFM).
- Mentored junior staff, providing guidance on technical issues and fostering professional development.
- Coordinated incident response efforts, facilitating communication between technical teams and management.
- Managed schedules and workloads for team members, optimizing resource allocation for critical tasks.
- Provide remote technical assistance to field teams and ensure that field works are implemented without impacting network health.
- Responsible for testing and evaluating network hardware and software, analysis tools and writing network documentation.
- Work with problem management to identify reoccurring incidents and support service improvement plans to negate re-occurrence of incidents.
- Perform network diagnostics to re-mediate detected/reported network incidents.
- Manage incidents and network performance within SLAs, OLAs and KPIs.
Trainee in RNO department
KSH Company
Khartoum, Sudan
03.2023 - 04.2023
- Monitored and analyzed network performance by tracking daily and weekly KPIs and identifying underperforming cells and sites.
- Supported network optimization activities including drive test analysis and troubleshooting issues such as call drops, low quality, and handover failures.
- Used telecom tools and software such as OSS platforms, radio planning tools, and drive-test analysis applications.
- Participated in field activities including drive tests, site audits, and assisting with integration and acceptance of new sites.
- Prepared and maintain technical reports related to network performance and analysis findings for the engineering team.
- Coordinated with technical teams (radio, transmission, field teams) to support issue resolution and overall network quality improvement.
NOC Engineer
Pulse Telecom Co Ltd
Khartoum, Sudan
01.2020 - 03.2021
- Managed and monitored network tuning, performance and designs strategies, and makes recommendations to improve network performance using Monitoring Software and tools such as (Huawei U2000, SDM, WFM).
- Provided remote technical assistance to field teams and ensure that field works are implemented without impacting network health.
- Responsible for testing and evaluating network hardware and software, analysis tools and writing network documentation.
- Worked with problem management to identify reoccurring incidents and support service improvement plans to negate re-occurrence of incidents.
- Performed network diagnostics to re-mediate detected/reported network incidents.
- Managed incidents and network performance within SLAs, OLAs and KPIs.
Customer Service Specialist
Sudani
Khartoum, Sudan
01.2018 - 11.2019
- Handled Sudani customer inquiries through phone, email, or service centers with professionalism.
- Provided accurate information about Sudani services, bundles, offers, and technical features.
- Resolved customer issues related to billing, network, SIM services, and account management.
- Recorded all interactions and updates customer data in Sudani's system.
- Followed up on pending cases to ensure complete resolution and customer satisfaction.
- Coordinated with technical and back-office teams to improve service quality and customer experience.
- Facilitated training sessions for new staff members to enhance team performance.
Customer Care Specialist
Zain
Khartoum, Sudan
01.2016 - 01.2017
- Answered incoming calls from Zain customers and provides professional, friendly assistance.
- Delivered accurate information about Zain services, packages, promotions, and technical features.
- Resolved customer issues related to billing, network performance, SIM services, and account management.
- Logged all calls and updates customer details and case notes in Zain's CRM system.
- Followed up on unresolved cases to ensure full resolution and customer satisfaction.
- Collaborated with technical support and back-office teams to enhance service quality and customer experience.
Education
Master's degree - Telecommunications Engineering
Khartoum University
Khartoum/ SudanHigher Diploma - Master of Business Administration (MBA)
East Nile College
Khartoum/ SudanBachelor of Engineering - Telecommunications Engineering
Al Mashreq University
Khartoum/SudanSkills
- Networking proficiency (TCP/IP, LAN/WAN, Routing and Switching)
- Network monitoring Tools proficiency
- Incident Management (Monitoring, Troubleshooting and Escalation Procedures)
- Well Core Nodes and network protocols (SS7, SIGTRAN) Understanding
- ITIL Processes Management (Incident, Problem, and Change Management)
- Service Level Agreement (SLA) Management
- Reporting and Analysis
- Strong Communication and Collaboration Skills
- Documentation and reporting expertise
- Analytical thinking and problem-solving
- Microsoft Office expertise
Courses
- Mobile Network (Core, Radio, Transmission) – Afro-Tech Training Center.
- 4G (LTE) Optimization – Concept Training Center.
- CCNA – Network Plus Training Center.
- Optical fiber cabling - SUDACAD Training Center.
- Project Management Professional-PMP – Best Care Training Center.
- Advanced Excel – Best Care Training Center.
- ICDL – British Council.
Languages
Arabic
Native
English
Advanced
REFERENCES
References available upon request.
Timeline
Trainee in RNO department
KSH Company
03.2023 - 04.2023
NOC Team Leader
AGM Company
04.2020 - 12.2025
NOC Engineer
Pulse Telecom Co Ltd
01.2020 - 03.2021
Customer Service Specialist
Sudani
01.2018 - 11.2019
Customer Care Specialist
Zain
01.2016 - 01.2017
Master's degree - Telecommunications Engineering
Khartoum University
Higher Diploma - Master of Business Administration (MBA)
East Nile College
Bachelor of Engineering - Telecommunications Engineering
Al Mashreq University