Amjad Albadi

•Managed a team of 17 employees, creating and implementing schedules to ensure

seamless coverage across all departments.

• Provided comprehensive training to staff on company policies, sales techniques, and

product knowledge.

• Enhanced customer satisfaction by delivering exceptional service and successfully

increased the Net Promoter Score (NPS) to 100% for two consecutive months.

• Analyzed and prepared daily, weekly, and monthly sales reports, sharing insights

with both management and the team.

• Conducted product performance analysis to identify top and bottom-performing

items, providing recommendations to management for optimizing inventory and

product offerings.

• Monitored competitors' offerings and pricing strategies to maintain a competitive

edge.

• Collaborated with the visual merchandising team to enhance product displays across

all departments, tailoring presentations to maximize sales in each area.

• Communicated ongoing promotions to the team to ensure effective customer

engagement and drive sales.

• Maintained optimal inventory levels through regular reviews, guaranteeing smooth

operational performance.

•Analyze and prepare daily, weekly, and monthly sales reports.

• Manage a team of 24 employees and create schedules to cover every part of the

showroom throughout the day.

• Monitor the performance of departments in terms of sales and products, identifying

top and bottom sellers.

• Train employees on sales techniques and customer service to ensure a unique

shopping experience for customers.

• Achieve the monthly target for March and April with a 12% increase compared to the

previous year.

• Control inventory, reduce product waste, and provide necessary feedback to

management regarding products.

• Collaborate with the visual merchandising team to improve displays in different

departments.

•Inventory Control: Manage inventory and transfer stock between different

showrooms as requested.

• Customer Satisfaction: Significantly increase customer satisfaction NPS to meet the

target set by upper management.

• Promotional Offers: Responsible for promotional offers and their prominent display

in the showroom. Provide guidance to the visual merchandising team to serve the

goals of increasing sales.

• Employee Turnover: Significantly reduce employee turnover by providing an

attractive work environment.

• Recruitment: Conduct interviews for potential new employees and submit employee

paperwork to the relevant management.

• Training: Train employees on company procedures, sales techniques, and customer

service.

• Showroom Readiness: Ensure the showroom is in top condition before opening and

closing.

• Sales Analysis: Review daily, weekly, and monthly sales, analyze them, share them

with the team, and report to the regional manager.

• Leading a team of 5 customer service and cashier staff, including training and

scheduling to ensure full coverage of the cashier and customer service desk

throughout the day.

• Resolving customer issues in accordance with company policies and gaining their

loyalty.

• Collaborating with the sales team to increase showroom sales and provide an

excellent customer shopping experience.

• Explaining current promotions to the team to ensure they are fully informed and can

communicate them to customers.

• Ensuring an excellent visual display of departments in collaboration with the sales

team.

• Communicating with customers for product pickup and scheduling deliveries.

• Increasing the customer satisfaction index (CSI) to meet the company's target.

•Ensure excellent product display and regularly update promotions and prices.

• Consistently achieve the monthly target for the department responsible for, for 7

consecutive months, by providing excellent service.

• Submit customer requests for required products to management.

• Selected as a role model by showroom management.