MICROSOFT OFFICE
AMJAD ALRAGAA
Assistant Manager Of Customer Service
Riyadh,011
Summary
A Customer Experience Manager with a successful 6 years career, successful at managing multiple priorities with a positive attitude. Offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in encouraging employees to be successful. Willingness to take on added responsibilities to meet team goals. Collaborative leader with a dedication to with coworkers to promote a teamwork culture. Ready to help the team achieve company goals.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Experience Manager
Zajil express
Riyadh
07.2022 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Assistant Manager of Customer Service
Noon company
Riyadh
05.2021 - 07.2022
- Assisted in organizing and overseeing assignments, planning, and coordinating in-house.
- Established performance goals for employees and provide feedback on methods for reaching those milestones.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules, and monitored performance.
Customer Service Supervisor
Noon
Riyadh, Riyadh
04.2019 - 12.2020
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Supervised and guided new employees on Customer service and responded quickly to questions, which improved understanding of job responsibilities.
- Supervised Customer Service Agent's in providing excellent customer service to callers requiring assistance for all kind of issues.
- Monitored customer service operations to assess agent performance and provide feedback.
- Established and updated work schedules to account for changing staff levels and expected workloads
Dean's Assistant
Business School at Park University
Kansas City, MO
01.2016 - 06.2016
- Organizing class schedules for business school degrees.
- Assisting the dean's secretary in data entry tasks.
- Assisted coworkers and staff members with special tasks on daily basis
Senior Customer Service Officer
Abdullah Al-Othaim Markets
RIYADH, RIYADH
01.2011 - 03.2013
- Directing supervisors and customer service staff.
- Monitoring quality and performance of supervisors.
- Develop data collection program to facilitate its use for staff.
- Develop data analysis strategy to identify needs of customers.
Education
Diploma - Technical Support
Technical And Vocational Training Corporation
Riyadh 06.2007 - 08.2009
Bachelor of Science - Computer Science
Park University
Kansas City, MO, USA 05.2014 - 12.2018
Skills
Training and mentoring
Software
Timeline
Customer Experience Manager
Zajil express
07.2022 - Current
Assistant Manager of Customer Service
Noon company
05.2021 - 07.2022
Customer Service Supervisor
Noon
04.2019 - 12.2020
Dean's Assistant
Business School at Park University
01.2016 - 06.2016
Bachelor of Science - Computer Science
Park University
05.2014 - 12.2018
Senior Customer Service Officer
Abdullah Al-Othaim Markets
01.2011 - 03.2013
Diploma - Technical Support
Technical And Vocational Training Corporation
06.2007 - 08.2009
Similar Profiles
Khalil AssafKhalil Assaf
Accountant at Zajil Express CoAccountant at Zajil Express Co
Dawood ALkhidhrDawood ALkhidhr
Call Center Supervisor at ZajilCall Center Supervisor at Zajil
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah