Microsoft Excell
AMJAD YOUSEF ALRIYATI
Project Director
Riyadh
Summary
Dynamic and results-oriented Project Director with over 17 years of experience in telecom and electromechanical infrastructure, specializing in managing complex nationwide projects, unified managed services, and large-scale field operations. Proven track record of leading multimillion-riyal portfolios across top-tier telecom operators in Saudi Arabia, including stc and Etihad Salam. Adept at transforming operational performance through strategic planning, stakeholder engagement, and disciplined project governance. Demonstrated ability to lead cross-functional teams, manage subcontractors, and ensure compliance with SLA/KPI frameworks across geographically dispersed environments.
At CCS, led the delivery of a SAR 128M nationwide passive infrastructure managed services program for Etihad Salam, overseeing operations through 25 Remote Management Centers. Pioneered the deployment of a Smart Automation System (SAS) to manage preventive and corrective maintenance, spare parts lifecycle, fiber utilization, and real-time KPI dashboards—resulting in a 10% reduction in OPEX and 20%+ improvement in SLA adherence. Spearheaded the reengineering of operational processes, improving technician-to-site ratio by 15%, reducing average dispatch delay by 20%, enforced QA/QC controls, and ensured uninterrupted service during critical periods such as Hajj and national events.
Highly skilled in aligning technical delivery with business objectives, driving performance optimization through data analytics, and delivering measurable improvements in service quality and financial control. Holds certifications in PMP®, Lean Six Sigma Black Belt, and Business Intelligence (Power BI), with strong capabilities in risk management, team leadership, and digital transformation. Committed to operational excellence, innovation, and continuous improvement across all phases of project execution and service delivery. Proven ability to align technical operations with business objectives and drive innovation, cost efficiency, and service quality under pressure.
Overview
18
18
years of professional experience
27
27
Certifications and Trainings
Work History
Project Director
CCS, Salam
Riyadh, Riyadh
11.2024 - Current
- Directed a SAR 128M portfolio for Etihad Salam’s nationwide passive telecom and fiber infrastructure, managing two large-scale projects and 25 Remote Management Centers (RMCs) with on-time, under-budget delivery.
- Spearheaded the deployment of the Smart Automation System (SAS), digitizing PM/CM operations, spare parts logistics, and SLA/KPI dashboards—achieving a 15% OPEX reduction and 20% improvement in KPI compliance.
- Implemented real-time dashboards for PMR and CM tracking, enabling data-driven decisions, reducing dispatch delays by 20%, and improving technician-to-site efficiency by 15%.
- Enforced standardized SOPs, QA/QC protocols, and monthly JCR submissions, resulting in a 30% reduction in repeat failures and improved audit clearance.
- Enhanced operational readiness during high-demand seasons (e.g., Hajj, Ramadan), ensuring uninterrupted service and proactive surge deployment across critical sites.
- Led OSP infrastructure improvement programs (FTTx patrolling, exposed cable fixes, MH/HH maintenance), enhancing route integrity and regulatory compliance.
- Introduced performance-based workforce evaluation, linking field productivity to SLA results and promoting accountability, motivation, and team alignment.
Senior Projects Manager
Al-Taknia Telecom
11.2023 - 11.2024
- Led a portfolio of projects valued at 48 million SAR, successfully managing two large-scale projects with a consistent record of accomplishment of delivery on-time and under budget.
- Redefined project workflows that resulted in 10% faster project cycle times, while reducing defects by 5% through the implementation of process optimizations and quality management techniques.
- Drove client engagement through robust relationship-building strategies, enhancing long-term stakeholder satisfaction and securing repeat business opportunities.
- Mentored and developed cross-functional teams, contributing to a culture of continuous improvement, and boosting team performance through targeted leadership and coaching.
- Enhanced project governance, ensuring strict alignment with organizational goals and client requirements through precise task management, risk mitigation, and change management strategies.
Projects Manager
Advanced Communications and Electronics Systems
05.2018 - 11.2023
- Led a portfolio of projects valued at 225 million SAR, successfully managing six large-scale projects with a consistent record of accomplishment of delivery on-time and under budget.
- Redefined project workflows that resulted in 30% faster project cycle times, while reducing defects by 20% through the implementation of process optimizations and quality management techniques.
- Drove client engagement through robust relationship-building strategies, enhancing long-term stakeholder satisfaction and securing repeat business opportunities.
- Mentored and developed cross-functional teams, contributing to a culture of continuous improvement, and boosting team performance through targeted leadership and coaching.
- Enhanced project governance, ensuring strict alignment with organizational goals and client requirements through precise task management, risk mitigation, and change management strategies.
IBS Optimization Manager, 3G Optimization Engineer
Electronics
02.2016 - 05.2018
- Led the IBS optimization team, achieving significant network performance improvements, including a 15% reduction in dropped calls and a 10% enhancement in access success rates.
- Spearheaded strategic initiatives that optimized network performance for high-profile events, maintaining operational excellence and ensuring optimal network quality during peak demand periods.
- Collaborated with executive leadership to present performance reports that drove strategic decisions, resulting in more efficient resource allocation and enhanced client satisfaction.
- Developed and implemented nationwide strategies for troubleshooting and optimizing IBS sites, leading to improved KPI performance across the network.
- Played a critical role in cross-departmental coordination, driving innovation in network optimization processes.
UMTS | 3G Optimization Engineer
Devoteam, Nokia, Mobily
04.2012 - 02.2016
- Managed technical escalations effectively, reducing resolution times by 15%, ensuring high levels of client satisfaction and strengthening relationships with key stakeholders.
- Played a key role in supporting high-traffic events, ensuring optimal network performance during peak demand periods by leveraging in-depth technical expertise in UMTS RAN subsystems.
- Played a key role in the development of targeted optimization strategies that improved client KPIs and helped secure future projects.
- Delivered detailed performance reports that shaped strategic decisions at the departmental and client levels, reinforcing your reputation as a trusted technical advisor.
- Managed technical escalations effectively, reducing resolution times by 15%, ensuring high levels of client satisfaction and strengthening relationships with key stakeholders.
IBS Design and RAN Optimization Engineer
Waseela for Integrated Telecommunication Solutions
04.2011 - 04.2012
- Led the design and development of new IBS sites for high-profile locations, including King Saud University, Riyadh Gallery Mall, Sofitel Hotel, and Jazan Inn Hotel, ensuring optimal coverage and performance.
- Utilized AutoCAD and iBwave tools to develop detailed site designs and infrastructure layouts, ensuring accuracy and compliance with project requirements.
- Conducted comprehensive link budget calculations, material listing, and Distributed Antenna System (DAS) planning, ensuring efficient IBS installations across multiple sites.
- Supervised cross-functional teams during IBS implementation, driving adherence to project timelines and ensuring performance targets were met.
- Performed post-implementation tests, including drive and walk tests, providing actionable recommendations that improved network quality and performance.
- Resolved network quality issues through parameter tuning and conducted consistency checks, improving call success rates by 10% across 870 IBS sites.
- Produced detailed analysis reports, enhancing decision-making for site and cluster performance improvements.
RAN Optimization Engineer
Mobile System International Consultancy
11.2008 - 04.2011
- Resolved customer complaints regarding network coverage by implementing targeted optimization techniques, reducing service complaints by 50%.
- Analyzed cell congestion and isolation ratios, identifying opportunities to improve network efficiency by expanding neighboring cell lists.
- Played a key role in special projects like the Ramadan and Hajj Projects, overseeing site acceptance and managing Software Punch List (SW PL) approvals for newly commissioned sites.
- Diagnosed and resolved over 250 network issues, contributing to a 15% improvement in key performance indicators (KPIs).
- Conducted regular network optimization activities, ensuring sustained improvements, and enhancing overall network performance.
- Led field tests for network activations, ensuring that post-deployment performance standards were consistently met.
Research and Development Engineer
ACMPM
05.2008 - 10.2008
- Designed advanced electronic and optical systems for high-performance surveillance applications, ensuring precision and reliability in system architecture.
- Contributed to specialized projects, including the Puma Night Camera, involving optical fiber splicing and system integration for enhanced performance.
- Conducted innovative research in fiber optics and laser technologies to support new experimental initiatives aimed at advancing surveillance capabilities.
- Developed a prototype surveillance system utilizing optical fiber and laser technology, achieving a 98.1% accuracy rate and an average response time of 8.2 milliseconds, significantly improving detection efficiency.
- Engineered electronics and optical systems for surveillance use cases, resulting in a 5.4% improvement in accuracy and a 4.2-millisecond reduction in average response time, demonstrating enhanced operational effectiveness.
Trainee Engineer
Orange JO
06.2007 - 09.2007
- Received comprehensive training in Digital Services and Fixed Lines, enhancing expertise in telecommunications infrastructure.
- Trained in fiber optic splicing techniques, achieving a 50% reduction in splice time and completing an average of 30 splices per hour.
- Successfully executed a total of 100 fiber optic splices within designated timelines, ensuring high quality through meticulous visual inspection processes.
- Installed 18 extension cabinets and 100 jumpers to connect multiple external lines, conducting thorough circuit testing to ensure compliance with broadband technical specifications.
Education
Bachelor of Communication Engineering -
Mu’tah University
Karak, Jordan2008
Skills
- Cross-Functional and Interpersonal Communication, Leadership, Data Analytics, Data Management, Business Intelligence, Technical Expertise, Negotiation, KPI Analysis, and Consultancy
- Multi-Projects Management, Project Management, Project Scheduling, Project Planning, Team Management, Resource Management, Resource Allocation, Meetings Management, Cost Control, and Risk Management
- Performance Management, Operations Management, Task Management, Sustainability, KPI Tracking, Quality Management, Quality of Service (QoS), Service Improvement, and Agile Methodology
- Vendor Management, Project Recovery, Scope Management, Change Management, Stakeholder Management, Client Relationship Management, Customer Escalation Management, Documentation Management, and Business Case Writing
- Adaptability and Flexibility, Teamwork, Reporting, Requirements Gathering, Pattern Recognition, Problem Solving, Critical Thinking, Conflict Resolution, Working Under Pressure, Task Prioritization, Active Listening, Multitasking, Training and Mentoring, Microsoft Project, and Microsoft Visio
Affiliations
- Saudi Council of Engineers
- Jordanian Engineers Association
Certification
- PMP® | Project Management Institute, PMI
- IFRS Course | Professional Path Centre Microsoft
- Power BI | Professional Path Centre
- Lean Six Sigma Black Belt | CPD, IMC
- Lean Six Sigma Green Belt | CPD, IMC
- PMI-RMI | PM Tricks
- PMP Certification Training | IMC
- Data Landscape of GenAI for Project Managers | Project Management Institute, PMI
- Generative AI Overview for Project Managers | Project Management Institute, PMI
- Business Continuity | Project Management Institute, PMI
- Taming Bias: Using Wicked Problem Solving to Make Better Decisions & Align Teams | Project Management Institute, PMI
- The Basics of Scrum | Project Management Institute, PMI
- Free Introduction: Basics of Disciplined Agile | Project Management Institute, PMI
- Introduction to Generative AI Learning Path Specialization | Google Cloud, Coursera
- Data Analytics Professional | Google, Coursera
- Emotional Intelligence | Educate 360
- Doing Business Without Bribery | Skillcast, Transparency International UK
- Cyber Security & Data Protection & Privacy | stc
- Accountant for non-Accountant | Monshaat
- ION-E & Era Installation & Commissioning – EMEA | CommScope
- ION-U Commissioning – EMEA | CommScope
- Introduction to LTE/SAE Architecture, LTE Radio Interface | NOKIA
- Physical Layer WBTS, Geo-Location Tool & Traffica News & Views Tool | NOKIA
- IBS Cabinet Design | Power Wave
- Business Analysis Fundamentals | TheBAGiude.com
Timeline
Project Director
CCS, Salam
11.2024 - Current
Senior Projects Manager
Al-Taknia Telecom
11.2023 - 11.2024
Projects Manager
Advanced Communications and Electronics Systems
05.2018 - 11.2023
IBS Optimization Manager, 3G Optimization Engineer
Electronics
02.2016 - 05.2018
UMTS | 3G Optimization Engineer
Devoteam, Nokia, Mobily
04.2012 - 02.2016
IBS Design and RAN Optimization Engineer
Waseela for Integrated Telecommunication Solutions
04.2011 - 04.2012
RAN Optimization Engineer
Mobile System International Consultancy
11.2008 - 04.2011
Research and Development Engineer
ACMPM
05.2008 - 10.2008
Trainee Engineer
Orange JO
06.2007 - 09.2007
Bachelor of Communication Engineering -
Mu’tah University
Work Availability
monday
tuesday
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morning
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evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leaveSoftware
Microsoft PowerPoint
Microsoft Word
Microsoft Project
Microsoft Visio
Microsoft PowerBI
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Quote
YOU CAN'T START THE NEXT CHAPTER OF YOUR LIFE, IF YOU KEEP REREADING THE LAST ONE
Michael McMillan
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Smart Automation System (SAS).
- Supervised team of +300 staff members or stc, IBS,WiFi and COW MS Projects.
- Supervised team of +300 staff members for Etihad Salam, Unified MS Project.
- Supervised and Publish Full Technical Manuals to manage the Fiber Optic and Telecom Infrastructures for Etihad Salam.
Interests
Microsoft Excell
Microsoft PowerBI
Certifications and Trainings
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