Amjad Haddad
Jeddah
Summary
Highly skilled professional with expertise in advanced effective communication, retail analysis, and problem-solving. Adept at coaching for success and guiding through body language techniques. Experienced in TTT (Train the Trainer) and airline terminology, including abnormal emergencies courses. Committed to leveraging skills to drive organizational success and enhance team performance.
Overview
12
12
years of professional experience
Work History
Area Manager
Pull and Bear
Riyadh /Jeddah
02.2022 - 02.2025
- Formulate fruitful business development strategies to ensure long-term success
- Setting standards and goals for various businesses and departments
- Optimizing and monitoring operations to ensure efficiency
- Lead a team of managers and merchandisers to work effectively together and achieve goals and objectives
- Perform sound financial management to ensure stores are profitable and remain on budget
- Ensure compliance with company policies and operational guidelines
- Deal with problems by providing creative and practical solutions
- Evaluating performance against key metrics and addressing issues to improve performance
- Assisting senior management with expansion or acquisition decisions
- Assembling and ordering products and custom products based on market trends and target market segments
- Handled crisis situations promptly and efficiently, minimizing potential risk or damage.
- Managed budgets effectively, maintaining financial health of designated area stores.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Analysed sales data regularly for informed decision-making processes.
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Adopted sustainable practices within the organisation enhancing corporate social responsibility image.
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Fostered a culture of continuous improvement within the organisation.
- Led multiple teams across different areas, fostering collaboration and communication.
- Implemented cost-effective measures, resulting in significant savings for the company.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Created and implemented best practice policies and processes to aid operational performance.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Account Manager
Talabat
Amman
01.2021 - 01.2022
- Conduct business reviews with accounts to identify opportunities for increased revenue, profitability, and market share
- Maintain ongoing relationships with restaurants to provide excellent service, resolve operational issues, and drive TGO shares by transitioning restaurants to our delivery system
- Ensure restaurant menus are always up-to-date and optimize restaurant content like minimum order amounts and delivery times
- Negotiate commission rates with restaurants and build new commercial relationships through renegotiation
- Manage advertisement sales by acquiring and maintaining brand menu pictures, branding Talabat stickers at restaurants, and creating banners and newsletters
- Generate food coupons, promotions, and vouchers from existing restaurants to promote the Talabat brand
- Persuade restaurants to embrace brand promotion through Talabat, digitalization strategies, and online payment gateways
- Upsell new services to existing restaurants and coordinate to resolve any issues with live or active listings on the Talabat website
- Maintain accurate records of all sales activities, including closed sales, follow-up actions, expense reports, increased sales reports post-promotion, restaurant analysis sheets, and account management reports
- Delivered presentations to potential clients, securing new business partnerships.
- Analysed sales data for identifying opportunities for growth.
- Achieved client satisfaction by managing key accounts effectively.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Led team meetings for efficient communication and project updates.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
Senior Account Manager
Jabal Amman Publishers
Amman
01.2020 - 12.2021
- Build strong relationships with existing and potential partners for Jabal Amman’s entrepreneurs
- Field visits to bookshops, universities, and educational institutions across Jordan and the Middle East
- Broaden Jabal Amman’s profile and contacts at book fairs and exhibitions
- Identify and resolve customer issues & visit potential clients, prepare and conduct presentations, and sell the products
- Prepare regular sales reports
- Research and create contact with new corporate, bookstores & new accounts, new schools, and new markets
Senior Sales
Amman Tv - Al Kawn Station
Amman
07.2019 - 12.2019
- Conduct sales and associated activities to increase sales volume and establish a strong company presence in the place; handle communication with suppliers, oversee storage and distribution of company products
- Contact existing and new clients to arrange the placement and design of advertisements they have agreed on and ensure an ongoing relationship
- Account manage an existing client to ensure their needs are satisfied and they are happy with the service
- Work with production teams to ensure that agreed advertisements are carried in the right place and at the right time
- Track purchases and keep records of sales, contacts, and deals
- Attend industry events, exhibitions, and conferences, meeting potential, and existing clients
Account manager
Smartbuy/Carefoor
Amman
03.2018 - 06.2019
- Oversee and manage all aspects of store operations at Smart Buy
- Develop and implement strategies to drive sales and achieve revenue targets
- Hire, train, and supervise store staff to ensure high levels of customer service and operational efficiency
- Monitor inventory levels and merchandise displays to optimize sales and minimize losses
- Create and execute marketing and promotional campaigns to attract customers and increase foot traffic
- Ensure compliance with company policies, procedures, and safety regulations
- Analyze sales data and financial reports to make informed business decisions
- Address customer inquiries, complaints, and issues in a timely and effective manner
- Collaborate with vendors and suppliers to maintain product availability and quality
- Uphold the brand image and reputation of Smart Buy through exceptional store presentation and customer experience
Store manager
DNA - Virgin Mega Store
Amman
11.2017 - 03.2018
- Cultivate and maintain strong relationships with key accounts
- Drive sales and revenue growth through upselling and cross-selling strategies
- Collaborate with internal teams to ensure timely and successful delivery of products and services
- Provide exceptional customer service and support to address account needs and concerns
- Develop account plans and strategies to achieve sales targets and objectives
- Monitor account performance and track key metrics to ensure account health and growth
- Identify opportunities for business expansion and new revenue streams within existing accounts
- Negotiate contracts and agreements with accounts to maximize profitability and mutual benefit
- Stay updated on industry trends and market developments to provide strategic insights to accounts
- Represent the company at industry events and conferences to promote brand awareness and strengthen relationships with key accounts
Store Manager
Pull and Bear - Azadea
Amman
11.2015 - 11.2017
- Communicate sales plans and goals to store/department team, continuously monitor performance and suggest corrective actions to hierarchy as needed
- Report operational issues as they arise and handle customer complaints in a timely manner, suggesting or referring solutions as appropriate to ensure operational efficiency and customer satisfaction
- Motivate, Mentoring and Training team members, providing guidance and support for their professional development
- Oversee the store opening process to ensure all established procedures and brand standards are followed
- Prepare the weekly team plan and schedule by creating the correct analysis of sales vs
- Trend vs
- Work to ensure coverage of all floor areas
- Coordinate with procurement team to order best selling items and check stock availability
- Conduct market research to analyze competition, visit competing stores and gather information on their quality, prices and appearance of merchandise
- Researching and sourcing new products, negotiating best prices and terms with suppliers
- Maintaining inventory accuracy and minimizing inventory discrepancies
- Analyze sales data and prepare reports on sales performance and customer relations, identifying trends and opportunities for improvement
Sales Supervisor
Arab Raya
Amman
05.2013 - 10.2015
Education
Diploma of Education - Management Information System
Modern Sciences & Arts University
Egypt CairoSkills
- Advanced effective communication skills
- TTT (Train the Trainer)
- Coaching for success
- Retail analysis
- Problem-solving and decision making
- Body language guide
- Airline terminology and abnormal emergencies courses
- Leadership excellence
- Resilience and adaptability
- Decision-Making proficiency
- Accountability and responsibility
- Retail operations knowledge
Languages
Arabic
Native
English
Beginner
Timeline
Area Manager
Pull and Bear
02.2022 - 02.2025
Account Manager
Talabat
01.2021 - 01.2022
Senior Account Manager
Jabal Amman Publishers
01.2020 - 12.2021
Senior Sales
Amman Tv - Al Kawn Station
07.2019 - 12.2019
Account manager
Smartbuy/Carefoor
03.2018 - 06.2019
Store manager
DNA - Virgin Mega Store
11.2017 - 03.2018
Store Manager
Pull and Bear - Azadea
11.2015 - 11.2017
Sales Supervisor
Arab Raya
05.2013 - 10.2015
Diploma of Education - Management Information System
Modern Sciences & Arts University
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