Amjad Hamdan
Dammam,Eastern Province
Summary
An information technology graduate pursuing real-world experience to develop acquired skills, confident in my ability to adapt, and logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
IT Support Assistant
Petron Saudi Industrial Company - Co-Op Trainee
Jubail, Eastern Province
06.2022 - 08.2022
- Telephone system.
- Requesting office supply and services.
- Knowing duties and responsibilities of Employees.
- How to deal with back up computers and mails.
- Knowing the parts of servers
- Directed installation and configuration of computer hardware,
- Operating systems and applications.
- Presented system changes and improvements during staff meetings.
Director of Operations
Mrrha Company
Jubail, Eastern Province
01.2020 - 12.2021
- Promoted unity among staff members through effective and consistent communication of vision and values.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Maintained faultless customer service through proper staff training and development.
- Developed, recommended and implemented strategies to improve employe work quality and speed.
- Drove sales by devising and promoting unique events, seasonal specials and promotional offers.
Education
Bachelor of Technology - Information Technology
Saudi Electronic University
Dammam, Saudi Arabia 03.2019 - 08.2022
Skills
- Visual Design
- Front-end Developer
- CodingLanguage(JAVA,HTML, XML ,CSS python, UiKit and SwiftUI)
- Data backup & recovery
- Excel proficiency
- Hardware repair
- Mac OS
- Application installations
- Customer support needs assessment
- UI/UX design
- Agile working methodologies
- SQL
Languages
English
Advanced
Arabic
Fluent
Timeline
IT Support Assistant
Petron Saudi Industrial Company - Co-Op Trainee
06.2022 - 08.2022
Director of Operations
Mrrha Company
01.2020 - 12.2021
Bachelor of Technology - Information Technology
Saudi Electronic University
03.2019 - 08.2022
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