Amjad Khan
Riyadh
Summary
Dedicated and customer-focused Hospitality Supervisor with comprehensive experience in guest services and front desk operations at Des Pardes Hotel, Islamabad. Skilled in managing hotel operations, ensuring guest satisfaction, and leading a team to deliver exceptional service. Seeking to leverage my expertise in hospitality and customer relations to contribute to a dynamic hotel environment, where I can enhance guest experiences and support operational excellence
Overview
5
5
years of professional experience
Work History
Hotel Operations Supervisor
Des Pardes Restaurant
Islamabad
06.2021 - 11.2023
- Supervise and coordinate the activities of hotel staff, ensuring efficient and smooth operations across all departments, including housekeeping, front desk, and maintenance.
- Ensure a high standard of customer service by addressing guest inquiries, resolving complaints, and ensuring overall guest satisfaction.
- Oversee daily hotel operations, including room allocations, inventory management, and quality control of services provided.
- Train new employees and provide ongoing training for existing staff to maintain high performance and service standards.
- Assist in managing hotel budgets, controlling expenses, and monitoring financial performance to ensure profitability.
- Ensure that the hotel complies with local health and safety regulations, maintaining a safe and clean environment for guests and staff.
- Prepare and present daily, weekly, and monthly reports to the hotel management, including occupancy rates, revenue, and guest feedback.
Receptionist
Casa Grande Islamabad
Islamabad
02.2019 - 10.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
MBA - Finance
National University Of Modern Languages
Islamabad, Pakistan02-2016
BBA - Finance
National University Of Modern Languages
Islamabad, Pakistan06-2014
Skills
- Reservation Management
- Food and Beverage Management
- Guest Services
- Staff Training and Development
- Guest Relations Management
- Operational Efficiency
- Staff Training
Languages
Urdu
First Language
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Pashto
Proficient (C2)
C2
Timeline
Hotel Operations Supervisor
Des Pardes Restaurant
06.2021 - 11.2023
Receptionist
Casa Grande Islamabad
02.2019 - 10.2020
MBA - Finance
National University Of Modern Languages
BBA - Finance
National University Of Modern Languages
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