Amjed Sharwany
IT Technician & Pre-Sales Engineer
Riyadh,Riyadh Region
Summary
Astute IT Technician equipped with in-depth knowledge of technical troubleshooting and diagnosis. Evaluates performance issues and escalates critical concerns to supervisors. Focused problem-solver with prove history of high-quality IT support. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Highly motivated professional with experience providing technical support to computer users. Skilled in troubleshooting hardware and software issues and resolving problems quickly. Committed to providing excellent customer service and ensuring client satisfaction.
Overview
7
7
years of professional experience
10
10
Certification
Work History
IT Technician & Pre-Sales Engineer
Cloud Vision Trading Company
Riyadh, Riyadh Region
03.2019 - Current
- Troubleshot technical issues with printers, networks, operating systems, and applications.
- Installed, configured, and maintained computer hardware and software systems.
- Supported other departments with their IT needs by providing advice or assistance when necessary.
- Monitored network performance and updated network security.
- Repaired network equipment and software, maintaining computer and network equipment in safe and functional operating condition.
- Troubleshot technical issues with cameras and other equipment to ensure optimal performance.
- Configured and maintained computer systems, including desktop PCs, laptops, printers, mobile devices and network equipment.
- Configured and tested new hardware and software.
- Coordinated and executed routine hardware upgrades
- Supported iT department in contract management and equipment
- Optimized desktop, telephony and application infrastructure to meet
- Troubleshot various incidents related to hardware. networks and software faults.
- Conducted failure analysis on failed or returned devices.
- Monitored local network to optimize performance.
- Oriented users to operate new software and computer equipment.
- Documented processes related to pre-sales activities including proposal development and client onboarding.
- Worked closely with sales team members to understand customer needs and develop appropriate solutions.
- Maintained existing websites by adding new features or fixing bugs as necessary.
- Provided technical support to project team members, ensuring successful completion of assigned tasks and milestones.
- Installed, configured and maintained CCTV and Access Control systems to meet customer requirements.
IT technical support
TM Group
Dubai , UAE
01.2018 - 01.2019
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
- Handled customer complaints and escalated issues according to procedures.
- Performed Planned Preventative Maintenance, repairs and technical upgrades for well-mobilised operational teams requirements
- Provided remote support for product functionality, maintenance and troubleshooting
- Analysed complex technical information to develop clearty structured and easily transferable documentation.
- Configured and tested new hardware and software.
- Trained new employees on technical support processes and procedures; answered questions as needed.
ICT Technician
Hawari Transport and Development co.Ltd
Khartoum , Sudan
02.2017 - 08.2017
- Implemented security measures to protect data from unauthorized access.
- Deployed anti-virus software across multiple platforms in order to prevent malicious activities.
- Created maintenance schedules for IT systems as well as backups plans in case of outages or disasters.
- Minimized service disruptions by monitoring hardware inventory and promptly reordering low-stock items.
- Facilitated tracking of maintenance needs and volume, logging all technical support requests in (Software).
- Resolved service requests within target timeframes.
Education
Bachelor of ICT -
University of science & Technology
Khartoum, Sudan Skills
- Data management
- Server Installation
- Wireless Technology
- Inquiry Response
- Technical Solutions
- Customer Proposals
- Technical Requirements
- Microsoft Tools
- Site Visits
- Inquiry Response
- Network troubleshooting
- Software issue diagnosis
- Data processing
- Hardware upgrades
- Network configuration
- Office 365
Languages
Arabic
Fluent
English
Upper intermediate
Certification
• Certified (Qualified supervisor),cloud vision trading company.
• Huawei certified specialist associate Pre-Sales transmission and access - (13/11/2022).
• Licensed (OC installation manager] - R&M, (26/8/2020).
• Windows 11 pro 2022 Accreditation - Expert zone [8/6/2023].
• NSE(1,2,3) - FORTINET.
• Office 2021 Home and Business Accreditation 2023-2024.
• Windows server 2022 Accreditation 2021..
HOBBIES
- Digital Art.
- Hobby Computing.
- Website Design.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Technician & Pre-Sales Engineer
Cloud Vision Trading Company
03.2019 - Current
IT technical support
TM Group
01.2018 - 01.2019
ICT Technician
Hawari Transport and Development co.Ltd
02.2017 - 08.2017
Bachelor of ICT -
University of science & Technology
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