Ammar Abu Asoud
Bodyshop Manager - Automotive
KSA - Jeddah,02
Summary
Talented leader and analytical problem-solver with over 10 years of after sales experience in the automotive industry, and I have worked in managerial position more than 6 years successfully managing service operations and running auto service centres for Mechanic and multi brands for Bodyshop,
Working with constant objective as provide a first class environment for staff and customer by coordinate resources and staff and apply strong working standards,
And I have worked with different manufacturers (Jeep, Dodge, RAM, Fiat, KIA, Isuzu, Citroen, Sang Yong, MG, FAW) - Premium and luxury Brands like (SRT, Chrysler, Alfa Romeo, Bestune, DS)
Overview
12
12
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Bodyshop Manager - Taajeer Group, KSA
(Brands : MG & FAW) - (Premium Brands : Bestune)
12.2020 - Current
- managed over 60 employees in the service and bodyshop branch
- create and apply strong operation procedure with front line team from key to key to ensure that provide maximum service level to the customer
- create all service repair agreement according to type of repair and company policy and MCI laws
- Revenue growth achieved on the second half of 2021 year (in the service 57% and in the parts 37% and in the net revenue 48%) compared with 2020 year
- Follow the Net Promoter Score(NPS) rating for the service center and study the reasons of detractor with supervisors and reception team
- ensure that all reception staff understands the the company and manufacturers policies and procedures
- evaluate and optimizing the KPI of the reception and workshop department
- Facilitated maintenance team training procedures to align with company standards.
Acting Service Manager - UMC, KSA
(Brands: JEEP- DODGE- RAM- FIAT) - (Premium Brands :SRT-Chrysler-Alfa Romeo)
10.2019 - 12.2020
- managed over 40 employees in the service center
- Maintained team productivity and quality of service by create and maintaining clear benchmarks and strong operation procedure
- Always ensuring highest result achievement
- Handling all service branch staff and provide support needed to achieve targets
- Tracking repot target - KPI - NPS -FFV
- Follow customer satisfaction reports and arrange action plan according to analyze result to improve it
- Follow the Net Promoter Score(NPS) rating
Reception Manager - UMC, KSA
(Brands: JEEP- DODGE- RAM- FIAT) - (Premium Brands :SRT-Chrysler-Alfa Romeo)
06.2017 - 10.2019
- managed over 14 employees in the service Reception Area
- create strong service advisor guide and service procedure to ensure that provide maximum service level to the customer
- create all service repair agreement according to type of repair and company policy and MCI laws
- follow and measure the Reception KPIs and prepare action plan to improve the results
- Conducted training and mentored team members to promote productivity, accuracy and commitment
- Monitoring customers service operations performance and provide feedback to after sales manager
- push and track the service advisors to increase the revenue by utilizing strong communication and negotiation skills
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- ensure that all reception staff understands the the company policies
Reception Supervisor - UMC, KSA
(Brands: JEEP- DODGE- RAM- FIAT) - (Premium Brands :SRT-Chrysler-Alfa Romeo)
05.2016 - 06.2017
- Supervise front staff team to provide excellent customer service in a professional manner
- Supervision day-to-day customer service operations to provide staff with guidance and drive productivity.
Service Advisor - UMC, KSA
(Brands: JEEP- DODGE- RAM- FIAT) - (Premium Brands :SRT-Chrysler-Alfa Romeo)
10.2014 - 05.2016
- Provide my customer excellent service in a professional manner
- Create repair order
- Follow up repair order with worship team
- Update my customer for his vehicle complaint and arrange with him service agreement
- Advise customers about necessary service for routine maintenance
Service Advisor - National Arab Motors,Jordan
KIA MOTORS
07.2013 - 10.2014
- Provide to customers excellent service in a professional manner
- receiving customer vehicles , follow up, delivery
Technical Assist- Al-Faoury Group , Jordan
ISUZU, CITROEN, SSANGYONG And DS
10.2011 - 07.2013
- Inspected damaged vehicles to estimate repair labor cost and required parts expense
- Troubleshot and diagnosed faults with vehicle systems by scan tools
- Advised customers on general vehicle condition, work performed and suggested future repairs.
Education
Engineering Autotronics
Al-Balqa Applied University
Amman 01.2008 - 01.2011
Skills
Kerridge System
Certification
Have the certified level in KIA service Academy.
Timeline
Have certification - Masterclass Bodyshop Management - Jeff Smith
02-2022
Bodyshop Manager - Taajeer Group, KSA
(Brands : MG & FAW) - (Premium Brands : Bestune)
12.2020 - Current
Have the certified level in Chrysler Group Academy for service Manager position
12-2019
Acting Service Manager - UMC, KSA
(Brands: JEEP- DODGE- RAM- FIAT) - (Premium Brands :SRT-Chrysler-Alfa Romeo)
10.2019 - 12.2020
Reception Manager - UMC, KSA
(Brands: JEEP- DODGE- RAM- FIAT) - (Premium Brands :SRT-Chrysler-Alfa Romeo)
06.2017 - 10.2019
Reception Supervisor - UMC, KSA
(Brands: JEEP- DODGE- RAM- FIAT) - (Premium Brands :SRT-Chrysler-Alfa Romeo)
05.2016 - 06.2017
Have certificate of appreciation the best service advisor from United motor company on 2015 of WR
10-2015
Have the certified level in Chrysler Group Academy for service advisor position
01-2015
Service Advisor - UMC, KSA
(Brands: JEEP- DODGE- RAM- FIAT) - (Premium Brands :SRT-Chrysler-Alfa Romeo)
10.2014 - 05.2016
Have the certified level in KIA service Academy.
02-2014
Service Advisor - National Arab Motors,Jordan
KIA MOTORS
07.2013 - 10.2014
Technical Assist- Al-Faoury Group , Jordan
ISUZU, CITROEN, SSANGYONG And DS
10.2011 - 07.2013
Engineering Autotronics
Al-Balqa Applied University
01.2008 - 01.2011
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