Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Ammar Al-Mulki

Madinah

Summary

Focused my career with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.

Overview

12
12
years of professional experience

Work history

Kitchen Manager

Foods Chef - WARAQA
Madianh
09.2021 - 09.2022
  • Prepared variety of different written communications, reports and documents
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Coordinated and organised all restaurant inventory.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Worked flexible hours across night, weekend and holiday shifts
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Used coordination and planning skills to achieve results according to schedule
  • Improved operations through consistent hard work and dedication
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Created plans and communicated deadlines to complete projects on time
  • Carried out day-to-day duties accurately and efficiently
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands
  • Developed kitchen staff through training, disciplinary action and performance reviews
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
  • Incorporated customer feedback in experimentation and creation of new signature dishes.
  • Maximised quality assurance by completing frequent checks of the line.
  • Motivated staff to perform at peak efficiency and quality.
  • Purchased food and cultivated strong vendor relationships.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Hired and managed all kitchen staff.

Deputy General Manager

creativity veins
Riyadh - Jeddah
06.2018 - 08.2021
  • Mentored and motivated team members to achieve challenging business goals
  • Managed budget implementations, employee evaluations and contract details
  • Motivated, trained and disciplined employees to maximize performance
  • Developed innovative sales proposals to promote service quality and showcase market comparisons
  • E-Marketing campaigns management
  • Training sales department
  • Training customer care department
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Generated business, cost and employee reports to management.
  • Recruited top-performing candidates to build staff retention and team performance.
  • Led team meetings to maximise staff engagement and communicate monthly targets, procedure updates and quality standard control measures.

Marketing Manager

Tabah Dent
Madinah
09.2017 - 05.2018
  • Social media Management
  • Promotional campaigns
  • Reception team training
  • Generated reports detailing campaign performance, customer engagement and engagement trends
  • Managed workflow between staff, coordinating documents and creative material distribution
  • Assessed marketing copy, art comps and final designs and compared with established specifications.
  • Analysed customer data and campaign performance to drive improvements.
  • Developed targeted Facebook and Google Ads campaigns.
  • Supervised all marketing and planning activities to achieve company goals.

B2B Sales Supervisor

Deyar Alma Co.
Riyadh
06.2014 - 07.2017
  • Related to the opening of new markets and branches of the company
  • Supervision the development of the training plan for staff and ensure their implementation in coordination with the
  • Supervision and ensuring the continuous updating of the development process of the company's various products
  • Follow-up with (Jabra) Department
  • Accomplishments:
  • Open a new market (corporate sales - Shop for retail sales )
  • Establish accounting system of the company
  • Modernization and organization of warehouses
  • Developed sales strategy based on research of consumer buying trends and market conditions
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Sales , security Stamps - security documents
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
  • Design of security Stamps
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Developed and delivered engaging sales presentations to convey product benefits
  • Minimized process lags through strategic sourcing and customer expectation management.
  • Generated company growth through market expansion and sales.

Sales Representative

Malaz Technology & Communications Co.
Riaydh
02.2012 - 05.2014
  • Supervision the implementation of plans and programs
  • Supervision the studies and market trends and prepare and follow up the implementation of the recommendations
  • Prepared sales contracts and oversaw signing of both parties.
  • Built lasting relationships with clients through customer service interactions.
  • Helped resolve client problems quickly with superior customer service.
  • Completed customer searches to generate new leads.
  • Presented latest merchandise to prospective buyers.
  • Contacted satisfied customers to offer additional services.
  • Used consultative sales approach to understand and meet customer needs.
  • Developed new business by networking with valuable customers.
  • Collected and processed payments.
  • Maximised business potential by providing excellent customer service and ensuring 80% client retention.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.

Customer Care Agent

www.ws1.com
Medina
01.2011 - 12.2011
  • ( Ar & En )
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas
  • Assisted call-in customers with questions and orders
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Follow-up customers., by answering (telephone - ticket)
  • Best, of 2011( KSA & USA )
  • Collaborated well with other customer agents to deliver consistent service across various platforms.
  • Delivered consistently excellent customer service to guarantee positive company experiences.

Education

Bachelor of Business Administration -

Taibah University
Madinah
/2012 - /2015

Professional Master of E-Marketing -

Racer American Center
Egypt
/2019 - /2020

Skills

  • Marketing campaign management
  • Brand standards creation
  • Proposition development
  • Marketing budget management
  • Partnership marketing
  • Category planning and management
  • Digital strategy development
  • Search Engine Optimisation (SEO)
  • E-commerce management
  • Facebook Ads Manager
  • Google Ads
  • Kitchen sustainability improvements
  • Food preparation techniques
  • Produce purchasing
  • Company safety standards
  • Performance assessments
  • Project budgeting
  • Kitchen inventory control
  • Creative menu design
  • Food stock control
  • Optimum Control
  • Food preparation
  • Training and development
  • Food safety and hygiene
  • Payroll and scheduling
  • Signature dish creation
  • Forecasting and planning
  • Vendor relations
  • Workflow optimisation
  • Menu planning
  • Proven sales techniques
  • Sales strategies
  • Order management
  • Staff training
  • Employee management
  • Excel proficiency
  • Data analysis
  • Operations coordination
  • Budget and report writing
  • Knowledge of ( ERP & CRM )
  • Customer-focused
  • Communication skills
  • Public relations
  • Leadership

Languages

Arabic
Native
English
Intermediate

Timeline

Kitchen Manager

Foods Chef - WARAQA
09.2021 - 09.2022

Deputy General Manager

creativity veins
06.2018 - 08.2021

Marketing Manager

Tabah Dent
09.2017 - 05.2018

B2B Sales Supervisor

Deyar Alma Co.
06.2014 - 07.2017

Sales Representative

Malaz Technology & Communications Co.
02.2012 - 05.2014

Customer Care Agent

www.ws1.com
01.2011 - 12.2011

Bachelor of Business Administration -

Taibah University
/2012 - /2015

Professional Master of E-Marketing -

Racer American Center
/2019 - /2020

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Ammar Al-Mulki