Ammar Alaboudi
Alkhobar
Summary
Resilient professional with strong organisational and communication skills, complemented by background in customer service and team leadership. Proven ability to manage front-desk operations and ensure welcoming environment for guests. Committed to enhancing guest experiences and streamlining reception processes to boost overall efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Hotel reception supervisor
Hospitality company for the operation and management of hotels
Alkhobar
2022.11 - Current
- Executed cash transactions with precision and ownership of minimising accounting discrepancies at shift conclusion.
- Cultivated exceptional customer service skills to enhance guest experiences and ensure repeat hotel bookings.
- Optimised employee schedules to ensure maximum coverage during peak periods.
- Coordinated reservations through phone and online platforms to maximise room occupancy.
- Coordinated staff rota to enhance efficiency at front desk.
- Managed client queries through telephone and email channels, ensuring timely responses and effective solutions.
- Designed and implemented training programmes for new employees on reception duties to enhance team productivity and effectiveness.
- Established organised work environment to enhance efficiency in task completion.
- Facilitated resolution of team conflicts by promoting open communication and collaboration among members.
- Ensure adherence to company policies and procedures to maintain compliance and consistency.
Trainee
Al Majd Satellite Channel
Jeddah
2018.01 - 2018.04
- Identified and resolved issues using critical thinking and problem-solving skills.
Trainee
Alef Alf FM Radio
Jeddah
2017.04 - 2017.08
- Coordinated effectively with diverse teams for successful project execution.
Education
Baccalaureus - Media Department
King Abdulaziz University
Jeddah01.2019
Skills
- Reliable punctuality
- Front desk efficiency
- Multitasking mastery
- Office administration experience
- Multi-Tasking capability
- Guest relations tactics
- Calm under pressure
- Front office supervision
- Staff mentoring
- Reception admin
- Guest journey enhancement
Certification
Strategies applied in the context of timely investment
The course of preparing the representative
Digital TV presentation session through new media platforms
Thinking industry course
Speaking skills development course
Photography course
Media Content Manufacturing and Evaluation Course
Photoshop course 19
Front Office Management Course
Preparatory program for hotel management course
International standards for hotel quality q500 course
Occupational health and safety requirements course
Languages
Arabic
Native
English
Intermediate
B1
Timeline
Hotel reception supervisor
Hospitality company for the operation and management of hotels
2022.11 - Current
Trainee
Al Majd Satellite Channel
2018.01 - 2018.04
Trainee
Alef Alf FM Radio
2017.04 - 2017.08
Baccalaureus - Media Department
King Abdulaziz University