Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ammar AlAzem

Ammar AlAzem

Jeddah ,Saudi Arabia

Summary

Dynamic professional with expertise in leadership and motivation, profit maximization tactics, and empathy in customer service. Demonstrates proficiency in B2B sales and upselling, driving business growth through strategic initiatives. Committed to leveraging skills to achieve organizational goals and enhance customer satisfaction.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work history

Senior Account Manager - Customer Success

Rentokil Boecker
Jeddah, Saudi Arabia
09.2022 - Current
  • Leveraged CRM tools for improved client management and follow-ups, enhancing retention rate.
  • Strategically planned account activities to ensure timely delivery of services according to client needs,.
  • Oversaw strategic client relationships, strengthening company reputation.
  • Streamlined communication channels with internal team members, improving overall efficiency.
  • Conducted upselling and cross-selling of services to our existing clients
  • Took initiatives in organising regular meetings with clients to discuss their requirements and concerns.
  • Reduced turnover rates for major accounts by developing customized service solutions.

Senior Sales Consultant

Rentokil Boecker
Jeddah, Saudi Arabia
09.2018 - 09.2022
  • Increased brand visibility by delivering engaging sales presentations.
  • Conducted comprehensive market research to identify potential opportunities.
  • Achieved targets consistently while working under tight deadlines.
  • Optimised sales funnels to accelerate lead conversion rates.
  • Negotiated contracts with key clients to secure profitable deals.
  • Managed high-value client accounts, ensuring repeat business.

Project Sales Regional Manager

AlFanar Group
Jeddah, Saudi Arabia
01.2015 - 08.2018
  • Directed sales efforts to increase brand awareness in the region.
  • Liaised regularly with head office to ensure alignment of regional goals with overall company objectives.
  • Fostered a positive work environment, boosting employee morale.
  • Developed strategies for optimal market penetration.
  • Maintained constant communication with staff, fostering transparency and trust within the team.
  • Built strong relationships with stakeholders, improving customer satisfaction rates.
  • Managed region-wide projects to successful completion.

Senior Project Sales Specialist

AlFanar Group
Jeddah, Saudi Arabia
01.2011 - 01.2015
  • Maintained accurate records of all sales activities, ensuring transparency and accountability.
  • Collected customer feedback to inform product improvements.
  • Built a strong professional network, resulting in increased referrals.
  • Participated in trade shows and industry events, raising brand awareness.
  • Drafted detailed reports on sales performance and forecasts.
  • Exceeded monthly revenue targets through managing and maintaining high-value clients.

Education

Bachelor of Business Administration - Business Admnistration

Arab Academy for Science & Technology
Syria
09.2005 - 12.2008

Skills

  • Leadership and motivation
  • Profit maximisation tactics
  • Empathy in customer service
  • B2B sales experience
  • Upselling proficiency

Languages

Arabic
Proficient (C2)
English
Upper intermediate (B2)

Timeline

Senior Account Manager - Customer Success

Rentokil Boecker
09.2022 - Current

Senior Sales Consultant

Rentokil Boecker
09.2018 - 09.2022

Project Sales Regional Manager

AlFanar Group
01.2015 - 08.2018

Senior Project Sales Specialist

AlFanar Group
01.2011 - 01.2015

Bachelor of Business Administration - Business Admnistration

Arab Academy for Science & Technology
09.2005 - 12.2008

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Ammar AlAzem