A dedicated professional with a Master's in Hajj and Umrah Services Management, experienced in strategically planning schedules, mentoring staff, ensuring smooth operations, resolving customer inquiries, and maintaining office files.
Overview
6
6
years of professional experience
Work History
Shift Manager
As Safiyyah Museum
06.2024 - Current
Supervised daily operations, ensuring smooth transitions between shifts
Managed staff scheduling, delegated tasks, and ensured adequate coverage
Coordinated visitor services, provided guidance, and resolved issues in real-time
Welcomed and managed 1,000 visitors daily, ensuring a smooth and safe experience
Monitored facility maintenance, ensuring cleanliness and safety standards were upheld
Managed crowd control during peak hours, ensuring a positive visitor experience
Oversaw operational tasks, including delegating cleaning and maintenance duties
Ensured all team members were briefed and prepared for their shift
Project Assistant Trainee
Islamic University
05.2022 - 01.2023
Provided project support by coordinating tasks and maintaining project schedules to ensure smooth workflow
Managed documentation and maintained office files, both electronically and in hard copy, for easy access and reference
Facilitated communication and handled inquiries with professionalism, ensuring efficient information flow between departments
Assisted in resolving administrative challenges, demonstrating a strong ability to identify issues and propose practical solutions
Human Resources Advisor at Canadian Museum of History and Canadian War MuseumHuman Resources Advisor at Canadian Museum of History and Canadian War Museum