Ammar Baghaffar
Jeddah,Saudi Arabia
Summary
IT professional with proven expertise in operations, development, and projects management. Strong skills in budget control, people management, and proficiency in Microsoft 365 and Odoo. Focused on leveraging technical knowledge to enhance organizational success and improve operational efficiency.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work history
IT Manager
Pure Group
Jeddah, Saudi Arabia
05.2021 - Current
- Directed infrastructure projects for system installation and upgrades.
- Restructured IT team to improve departmental capabilities.
- Identified and implemented emerging technologies to advance information services.
- Negotiated cost-effective pricing with suppliers for systems and services.
- Developed visual data insights for reports and presentations.
- Analyzed organizational strengths and weaknesses to inform strategic planning.
- Implemented comprehensive security policies and controls across organization.
- Implemented new ERP (Odoo) system.
- Reduced IT Opex costs by 28%.
IT Specialist
Saudi Air Navigation Services (SANS)
Jeddah, Saudi Arabia
10.2015 - 04.2021
- Was the dedicated IT Support for Executives (Chiefs, Directors & Managers).
- Video and Audio collaborations administrator (Skype for Business & Teams).
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Cisco Meraki Administrator.
- Microsoft 365 Administrator.
- Was part of IT Transformation Team.
- Participated on setting SLAs and ITIL practices.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Bachelor of Science - Information Technology and Computing
Arab Open University
Skills
- Training and Development
- IT Project Management
- IT budget and cost control
- Technical leadership
- People Management
- Microsoft 365
- Odoo
Accomplishments
X2 SANS Taqdeer Award for Outstanding efforts and commitment
Personal Information
Certification
ITIL v4 Foundation in IT Service Management
Certified Project Management Professional (PMP)
Languages
Arabic
Native
English
Fluent
Timeline
IT Manager
Pure Group
05.2021 - Current
IT Specialist
Saudi Air Navigation Services (SANS)
10.2015 - 04.2021
Bachelor of Science - Information Technology and Computing
Arab Open University
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