General & Events Services Manager with extensive experience at Jeddah Central Development Company, specializing in contract negotiation and communication. Successfully led high-profile events, resulting in a 12% improvement in service quality. Demonstrates strategic thinking and adaptability in fast-paced environments, consistently delivering outstanding results.
• Lead the planning and execution of all corporate events including high-profile signing ceremonies, internal and external conferences, and executive meetings.
• Direct and supervise logistics for large-scale functions: venue scouting, setup, branding, hospitality, safety protocols, and crowd management planning.
• Manage general services operations: travel, fleet, hospitality, facilities management, security, office fit-outs, desks, and parking.
• Developed the organizational structure and KPIs for the General Services department and led recruitment for a full support team.
• Collaborated closely with Marketing & Branding to align event execution with corporate identity and secured all required internal approvals.
• Oversaw vendor contracts, service delivery, and payment processes, ensuring cost efficiency and service quality.
• Managed company-wide asset tagging and inventory tracking in coordination with administrative departments.
• Acted as a key liaison for VIP requests and CEO office needs, ensuring exceptional service standards and responsivenes
• Led manpower planning, forecasting, and recruitment strategy in alignment with business growth targets.
• Spearheaded internal culture enhancement campaigns and surveys to improve employee engagement and workplace alignment.
• Oversaw admin and facility projects, ensuring smooth operations and employee support.
• Drove digital transformation in recruitment processes and implemented structured policy revisions.
• Strengthened cross-entity coordination between Zahid Travel and Zahid Group by fostering leadership workshops and value-based initiative
• Recruited top-tier talent across Saudi Arabia and raised Saudization from 52% to 64% through strategic campaigns.
• Designed and implemented Unilever’s first end-to-end digital recruitment model.
• Delivered impactful employer branding campaigns that positioned Unilever as the #1 employer of choice in KSA for six consecutive years.
• Managed large-scale recruitment for Unilever’s new business unit launch through digital activation and university partnerships.
• Closed gaps between local and global recruitment standards through policy alignment and process enhancements.
• Oversaw day-to-day corporate administration, facility operations, and employee services across departments.
• Managed end-to-end staffing lifecycle from hiring to performance evaluation and development.
• Led procurement and cost control for office supplies, printed materials, and communication systems.
• Built and enforced administrative systems and policies to ensure service quality and operational consistency.
• Developed feasibility studies, scopes of work, and initial contracts for city infrastructure services.
• Defined SOPs for resident and visitor services during the launch phase of King Abdullah Economic City.
• Facilitated cross-departmental collaboration to ensure successful service deployment and operations.
• Managed and resolved VIP customer cases with a focus on satisfaction and long-term relationship building.
• Conducted field visits and escalated support to ensure high-value customers received tailored service.
• Coordinated payment schedules and operational support for residential property clients.
• Promoted from junior to supervisor level through consistent process enhancements and team leadership.
• Managed a team of 10+ across shifts for catering operations involving major international airlines.
• Received multiple letters of recognition for service quality and operational excellence.
+966 50 052 0313, ammar10bawa@gmail.com, Jeddah, KSA