AMMAR FARY
Jeddah
Summary
Dynamic Barista with proven expertise in espresso machine operation and exceptional customer service, honed at Moco International Company. Excelled in creating a welcoming atmosphere, efficiently managing high-volume periods, and resolving customer complaints to foster loyalty. Skilled in training new staff, showcasing both leadership (soft skill) and coffee expertise (hard skill).
Overview
5
5
years of professional experience
Work History
Barista
Moco International Company
06.2019 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Al Khandaq Public Secondary School
Jeddah Saudi Arabia 03.2017
Skills
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Espresso machine operation
- Excellent memory
- Hospitality service expertise
- Coffee machinery
- Coffee expertise
- Drink customization
- Espresso preparation
- Latte art
- Up-selling
- Sales expertise
- Product displays
- Hospitality and accommodation
- Speedy and efficient
Timeline
Barista
Moco International Company
06.2019 - Current
Al Khandaq Public Secondary School
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