AMMAR KAMIL ABDALLA
Riyadh,Saudi Arabia
Summary
Driven sales professional skilled in cultivating client relationships and accelerating revenue growth. Expertise in identifying customer needs and providing tailored solutions to boost satisfaction. Collaborative approach enhances team dynamics and ensures effective customer interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Systems Consultant
Techno Q
Riyadh, Riyadh
03.2026 - Current
- Guided sales presentations using market analysis tools to effectively showcase product benefits.
- Oversaw data analysis processes to identify trends and inform strategic decision-making.
- Implemented quality control measures that enhanced service delivery standards across multiple departments.
- Led cross-functional teams to align operational strategies with business objectives and client needs.
- Led end-to-end delivery of hospitality and enterprise solutions, including Oracle Hospitality, NetSuite ERP, CaterSoft, Glownet, and WiQ platforms.
- Consulted with clients across F&B and hospitality sectors to analyze business needs and design scalable, integrated system architectures.
- Managed full project lifecycle: pre-sales, solution design, implementation, integration, and post-go-live support.
- Delivered seamless integrations across POS, ERP, payment gateways, and digital ordering systems, improving operational efficiency and data visibility.
- Conducted high-impact product demonstrations and solution presentations, contributing to revenue growth and successful deal closures.
- Managed and supported a portfolio of multi-unit clients, ensuring continuous optimization and long-term customer success.
- Collaborated with cross-functional teams to deliver complex deployments on time and aligned with business objectives.
- Acted as a trusted advisor to clients, strengthening relationships and driving upsell and cross-sell opportunities.
- Managed a portfolio of key accounts, ensuring consistent communication and relationship building.
- Profit target achievement
- Business process improvement
Sales Manager - EMEA
RMS Cloud
06.2025 - 01.2026
- Organized product demonstrations at client sites to showcase features and benefits of offerings.
- Ensured compliance with all relevant laws and regulations related to selling processes.
- Generated leads through cold calling prospective clients and attending industry events.
- Researched industry news and developments to maintain an up-to-date understanding of market.
- Represented brand during special events, customer interactions and sales.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Developed strong relationships with clients to grow business networks.
Sales & Marketing Consultant
Saudico Electronics Systems
Jeddah, Makkah
02.2023 - 05.2025
- Increased client satisfaction scores by implementing proactive communication strategies and feedback loops.
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Conducting research on the competition's services.
- Identifying opportunities to turn problems into solutions.
- Providing technical product knowledge and helping educate customers on the adoption and operations of Oracle Hospitality solutions.
- Marketing strategies of social media.
- Encouraged customers to make additional purchases and suggested relevant items.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Greeted customers and provided exceptional customer service.
- Selling Oracle Hospitality Solutions & Infor-Sun System for long-term services by creating compelling sales propositions, meeting new clients, and fostering good relationships with clients to sustain future sales.
- Utilized CRM systems to track client interactions and manage follow-up activities effectively.
- Managed key customer accounts, ensuring alignment with their needs and proactive service delivery.
- Implemented a customer feedback loop, enhancing service quality and client satisfaction ratings.
- Built positive rapport with customers by responding promptly to their inquiries via email or telephone.
- Identified opportunities for cross-selling additional products and services relevant to customers' needs.
Field Sales Consultant
Saudico Electronics Systems
Riyadh
10.2021 - 01.2023
- Monitored store performance and identified opportunities for improvement.
- Implemented and maintained open-door communication system, reaching employees across department lines.
- Built and maintained relationships with vendors and suppliers.
- Developed long and short-range financial objectives, supporting company mission statement.
- Maintained positive relationships with key stakeholders including customers, suppliers and partners.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Analyzed financial data and prepared reports for senior management team.
- Utilised data analytics tools to evaluate marketing campaigns effectiveness and ROI.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances.
- Used customer feedback for improving operations and building brand loyalty.
- Planned, coordinated and oversaw company events and promotions.
- Created policies, procedures and guidelines for staff members' daily operations.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Led cross-functional teams to develop new products and services according to customer needs.
- Ensured compliance with regulatory standards by monitoring internal processes.
- Executed sales and operational activities, producing results that met or exceeded business plan.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Restaurant GM responsible for leading and managing 10 locations: developing marketing strategies, recruiting and training restaurant staff, overseeing food quality, and creating online menus for delivery service partners.
Location Operations Officer
Dr. Café Coffee
Riyadh
10.2018 - 09.2021
- Providing technical product knowledge and helping educate customers on the adoption and operations of Oracle Hospitality solutions.
- Acted as field sales consultant, representing organisation and assisting clients in enhancing productivity through tailored hospitality solutions for hotels and the F&B sector.
- Established long-term relationships with key stakeholders within the industry.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Responded promptly to customer inquiries via phone calls or emails.
- Negotiated contract terms with customers and stakeholders, successfully closing agreements that contributed to revenue growth.
- Managed a portfolio of accounts while ensuring that deadlines were met in a timely manner.
- Managed a portfolio of accounts by providing timely support and guidance.
- Assisted in developing strategies for increasing revenue by leveraging existing resources.
- Utilized problem-solving skills when dealing with difficult customers.
- Analyzed sales data to identify trends, opportunities and risks.
- Analyzed market trends and competitor information to identify new opportunities for growth.
- Performed sales activities such as cold-calling, prospecting, lead generation, account management.
- Selling Oracle Hospitality Solutions for long-term services by creating compelling sales propositions, meeting new clients, and fostering good relationships with clients to sustain future sales.
- Compiled reports on customer feedback, sales performance metrics, and relevant data points to inform strategic decisions.
- Negotiated contracts with clients while keeping company policies in mind.
- Advised clients on best practices for product utilization in order to increase efficiency.
- Selling Oracle Hospitality Solutions for long-term services by creating compelling sales propositions, meeting new clients, and fostering good relationships with clients to sustain future sales.
Systems Support Agent
Natlink, LTD
Riyadh
09.2016 - 12.2016
- Utilized problem-solving skills to identify and resolve issues with efficiency.
- Coordinated with stakeholders from different departments to facilitate smooth operations.
- Created reports and presentations on operational performance for senior management review.
- Resolved conflicts between different departments within the organization in an efficient manner.
- Assisted in developing budgets, forecasting resources, and setting up timelines for the department.
- Investigated deficiencies and problems, recommending changes to drive improvements.
Operations Manager
Java cafe
Riyadh
09.2016 - 12.2016
- Performed quality control inspections to test the efficacy of networking systems of newly constructed buildings.
- Documented hardware configurations, processes and procedures according to established standards.
- Actively participated in team meetings providing feedback on current projects as well as suggestions for improvement.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
Night Manager
Grand Holiday Villa Hotel & Suites
Khartoum
03.2014 - 02.2015
- Conducted regular inventory checks to ensure adequate stock levels throughout the night.
- Compiled weekly reports on sales volume, occupancy rates, staffing levels, and other key data for management review, facilitating informed decision-making.
- Managed employee scheduling and payroll activities during overnight shifts.
- Trained new hires on operational procedures, policies and best practices for working the night shift.
- Ensured that the highest levels of hospitality and service were provided during the overnight shift.
- Supervised overnight staff by directing tasks and monitoring performance to ensure smooth operations.
- Communicated with managers regarding staffing levels and team member performance.
- Maintained a safe environment by enforcing security protocols and responding to emergency situations.
- Utilized problem-solving techniques to address challenges with customers or employees during the overnight shift.
- Collaborated with leadership team to develop and implement action plans addressing recurring customer issues, enhancing service quality.
- Served as the Lead Manager on duty and directed all property operations during the overnight shift.
- Maximized room occupancy and used up-selling techniques to promote hotel services and facilities.
- Welcomed visitors with a friendly attitude, providing assistance to create a positive first impression.
- Used proper telephone etiquette, answered calls and caller questions, and transferred calls to proper extensions.
- Provided support with administrative tasks including filing documents and copying materials to maintain office organisation.
- Assisted in resolving customer complaints and disputes.
- Ensured the reception area was clean at all times and stocked with necessary supplies.
- Processed visitor check-ins and guided them to the correct departments or personnel for assistance.
- Coordinated catering needs for meetings or other special events held onsite.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Issued and checked visitor badges to maintain workplace security.
- Delivered attentive check in/out services while utilising knowledge of hotel room categories, rates, packages, and promotions to enhance guest experience.
Education
BACHELOR OF HOTEL & RESTAURANT - MANAGEMENT
Lyceum-Northwestern University
Dagupan 07-2014
HIGH SCHOOL DIPLOMA - Computer Science
Al Nokbah High School
Khartoum05-2008
Skills
- Systems integration
- Project management
- Technical documentation
- HubSpot CRM
- NetSuite ERP
- Pipedrive CRM
- Opera PMS
- Simphony POS
- RMS PMS
- Customer needs assessment
- Customer support
- Business partnerships
- Relationship management
- Team development
- Social media strategy
Certification
- Ocean link - shipboard Training
- Oracle Sales Training - Food and beverage Simphony Cloud
- Food Quality Control & Food Analysis
- Oracle Sales Training - OPERA Cloud PMS
- Oracle NetSuite Demo & Delivery
References:
- Ahamed Kaize, Division Manager, Saudico Electronic System, 00966503193406, akaize@saudicoelectronics.com
- Saud Wagdany, Owner Manager, Mathaq Al Jazeera For Restaurants, 00966560000346, saudalwagdany@gmail.com
- Yosef Rajhi, CEO Manager, Dr. Café Coffee, yr@dr.cafecoffee.sa
- Mawia Eltom, General Manager, Grand Holiday Villa Hotel & Suites, 00249183774039, grandholidayvilla@hotmail.com
- Siggi Schrot, VP Sales - EMEA Sales Manager, RMS Cloud - UK, 447850573500, siggi_schrot@hotmail.com
- Habib Khoury, Sr. Head Of Sales, Techno Q, 97455827161, habib@technoq.com
Accomplishments
- Drove significant revenue growth by acquiring new hospitality and enterprise customers, expanding strategic accounts, and helping organizations adopt Oracle Hospitality, Oracle NetSuite, and SaaS solutions that improved operational efficiency and supported business growth.
- Created and developed critical policies to consistently exceed quality and production targets at Mathaq Al Jazeera for Restaurants and Catering Services.
Languages
Arabic
First Language
English
Proficient
C2
Spanish
Beginner
A1
Tagalog Philippines
Intermediate
B1
Timeline
Senior Systems Consultant
Techno Q
03.2026 - Current
Sales Manager - EMEA
RMS Cloud
06.2025 - 01.2026
Sales & Marketing Consultant
Saudico Electronics Systems
02.2023 - 05.2025
Field Sales Consultant
Saudico Electronics Systems
10.2021 - 01.2023
Location Operations Officer
Dr. Café Coffee
10.2018 - 09.2021
Systems Support Agent
Natlink, LTD
09.2016 - 12.2016
Operations Manager
Java cafe
09.2016 - 12.2016
Night Manager
Grand Holiday Villa Hotel & Suites
03.2014 - 02.2015
BACHELOR OF HOTEL & RESTAURANT - MANAGEMENT
Lyceum-Northwestern University
HIGH SCHOOL DIPLOMA - Computer Science
Al Nokbah High School