Ammar Khan
CX Operation Team Leader
Riyadh
Summary
Seeking a position where experience of my analytical skills contributes to increase efficiency, An Energetic team-member/leader able to motivate peers for best results. Managing more 3400 clients with in KSA/UAE and provide business requirements and business solutions as and when required. Identifying client needs and taking proactive steps to maintain positive experiences. Analyzing customer feedback on product ranges and new releases, as well as preparing reports. Prepare and publish the report for incidents through Microsoft dynamics & Microsoft Excel & Power BI. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
CX Operation Team Leader
Ammar Ahmad Khan
- IQAMA – Transferable
- Mobile No: +966-569958671
CX Operation Team Leader
Terhab
01.2021 - Current
- Managing the multiple requirements of the corporate clients as we are providing the manpower & different services in the field of Hospitals
- Construction, Restaurants & Hotel Industry, Poultry and so on.
Case Management Specialist
1 1 - 09.2015
- Managing more 30 K employee’s issues over the emails and through different communication, who are working with clients and provide them solutions and satisfactory service as and when required
- Connect & follow up with multiple departments like Payroll, HR & Higher
- Management and resolve the issue for Client as well as for employees
- Checking & maintain monthly time sheets, Invoicing and their salaries through payroll department.
Call Center Agent
03.2014 - 08.2015
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers' needs, clarify information, research every issue and provide solutions or alternatives
- Keep records of all conversations in our call centre database in a comprehensible way
AON
02.2013 - 01.2013
- Job responsibilities & Process – I had worked with (, ) Insurance brokage company as Insurance Executive around 1 year with responsibilities to making the certificates of
- Insurance as per requirement of the customers like coverage of Health protection
- Property, Disability etc
- Certificate of Insurance issued as per customer requirement with liability of AON representative in US.
Education
Master - Business Administration
Punjab Technical University
2014
Bachelor of Arts - Psychology
AMU, Ammar Ahmad Khan
2011
Skills
- Knowledge of
- MS Office, MS Excel & Pivot Table
- Knowledge of Microsoft dynamics
- Making reports through Power BI
- Excellent Communication Skills
- Good organizational and analytical skills
- Multitasking & decision-making ability
- Strong comprehension skills & Critical thinking skills
- Training
- Self & Time Management Certification organized by PROFESSIONALS (FOR HUMAN
- RESOURCE DEVELOPMENT) at Al Fareda Conference Hall, Riyadh
- DOT Requirements
- Team Training
- Business Leadership
- Key Performance Indicators (KPIs)
Certification
Cloud computing Basics (Learn Quest)
AWS Cloud Technical Essentials
Certification Course with Introduction to Hardware and Operating Systems authorized
by IBM.
Languages
Urdu, Hindi
Native language
English
Advanced
C1
Arabic
Elementary
A2
Timeline
CX Operation Team Leader
Terhab
01.2021 - Current
Call Center Agent
03.2014 - 08.2015
AON
02.2013 - 01.2013
CX Operation Team Leader
Ammar Ahmad Khan
Master - Business Administration
Punjab Technical University
Bachelor of Arts - Psychology
AMU, Ammar Ahmad Khan
Case Management Specialist
1 1 - 09.2015
Similar Profiles
Rafiq Ullah ShinwariRafiq Ullah Shinwari
Counter Sale Cashier at Ahmad KhanCounter Sale Cashier at Ahmad Khan
YASIR ALSHAWAFYASIR ALSHAWAF
Mechanical engineer at Ammar Nasser Consultant OfficeMechanical engineer at Ammar Nasser Consultant Office
Danial BairamiDanial Bairami
Cardiology at HeartPlace - DR. Richard Ammar, MDCardiology at HeartPlace - DR. Richard Ammar, MD
Dania AlowaifeerDania Alowaifeer
Coop Trainee at Solutions by StcCoop Trainee at Solutions by Stc
SAJID ULLAH KHANSAJID ULLAH KHAN
Senior Civil 3D CAD / BIM Modeler at WSSJV (WEBUILD-SAJCO- SILINI)Senior Civil 3D CAD / BIM Modeler at WSSJV (WEBUILD-SAJCO- SILINI)