

PROFESSIONAL SUMMARY
Network Technical Engineer around 5 years of experience in network operations, monitoring, troubleshooting, and technical support within a government project environment. Experienced in supporting enterprise network infrastructure and Avaya IP Telephony systems, ensuring network availability, performance, and service continuity. Skilled in diagnosing and resolving network-related issues.
• LAN/WAN Technologies
• TCP/IP Networking
• Routing and Switching Fundamentals
• Network Performance Monitoring
• Network Connectivity Troubleshooting
• VLAN Configuration and Management
• Hardware and Software Troubleshooting
• Documentation and Reporting
Cisco Networking Fundamentals
• Network Infrastructure Support
• Network Monitoring and Troubleshooting
• Avaya IP Telephony Support
• Customer Service and End-User Support
Problem-Solving Skills
Analytical Thinking
Communication Skills
Teamwork and Collaboration
Time Management
Ability to Work Under Pressure
Decision-Making Skills
Continuous Learning Mindset and Fast Learner
CERTIFICATIONS
• Cisco Certified Network Associate (CCNA) – Cisco
• Cisco Certified Network Professional (CCNP) – Under Process
• Diploma in Cyber Security – 20 Hours Elite Distinguished Training Center October 2020
• Diploma in Digital Marketing Specialist – 40 Hours