AMMAR SHAFI
Summary
A dynamic Saudi Senior Operations Specialist at Merwas with strong organizational skills and a patient, adaptable approach. Skilled in managing operations under pressure while fostering collaboration and productivity. Brings a background and passion for technology, with openness to diverse administrative roles that leverage expertise and drive organizational success.
Overview
5
5
years of professional experience
Work History
Senior Operations Specialist
Merwas Company for Audio & Visual Production
08.2022 - Current
- Driving all aspects of Merwas operations, including bookings, events, security, facility management, hospitality, and catering, while ensuring a comfortable and enjoyable client experience.
- Developing the Standard Operating Procedures (SOPs) and Operating Model to enhance the operational efficiency.
- Successfully managed 50+ workshops and 250+ studio bookings and events, while ensuring the satisfaction of thousands of customers ranging from common to high profile and renowned figures.
- Previously managed the IT department – Led the development of Merwas website, set up the communication and task management platforms for each team, and provided general IT support.
- Contributed to the execution of the opening ceremony of Merwas in 2022, ensuring maximum security and customer satisfaction.
Restaurant Dispatcher
Operation Falafel Restaurant
12.2021 - 04.2022
- Managed 200 to 300 daily delivery orders across six different ordering platforms while maintaining food quality, delivery time, and a positive team morale during peak rush hours.
E-Commerce Supervisor and Customer Service
Organic Store, Food and Health Oasis Co. Ltd.
06.2021 - 12.2021
- Managed and optimized the online store by polishing website content, enhancing UI/UX design, and maintaining a 5,000+ product database.
- Streamlined delivery operations and ensured secure, timely shipping.
- Analyzed store performance to identify improvement opportunities.
- Provided excellent online and onsite customer guidance and support.
Team Coordinator and Data Analyst
Fazaa Global for Communication IT and Ltd Co.
12.2020 - 06.2021
- Monitored day-to-day operations, ensuring fulfillment of company objectives and alignment of team members.
- Led and trained multiple teams of 10+ members, and created workflows to boost productivity and efficiency.
- Scheduled weekly distribution of Fazaa products across Riyadh.
- Designed and planned efficient transportation routes to minimize delivery time and resource utilization.
Education
Bachelor of Arts - Business Systems
Arab Open University
12-2027
Intensive Courses: Advanced And Rhetoric English -
The American University
01-2019
High School -
Dar-Assalam National Schools
01-2017
Course: Excel Skills For Business
Macquarie University
07-2021
Course: Android Development
Udacity
07-2018
Intensive Course: Intro To Programming Nano Degree
Udacity
02-2018
BA - Business Systems
Arab Open University
08.2025
Skills
- Core Traits: Bilingual (Arabic & English), Detail-Oriented, Organized, Adaptable, Cooperative, Analytical, Resilient
- Technology & Innovation: AI Tools (Content Creation & Research), UI/UX Design & Functionality Testing
- Operations Management: Facility & Inventory Management, Staff Coordination & Scheduling, Workflow Optimization, Process Design Compliance & Quality Control
- Project & Event Management: Logistics Coordination, Cross-Department Collaboration, Event Planning & Execution
- Collaboration & Workflow Tools: Google Workspace (Docs, Sheets, Drive, Forms, Admin Console), Microsoft 365 (Word, Excel, PowerPoint, Teams, Forms, Admin Console), Notion, ClickUp, Motion, Slack, Miro
- eCommerce Management: Shopify, Salla
Timeline
Senior Operations Specialist
Merwas Company for Audio & Visual Production
08.2022 - Current
Restaurant Dispatcher
Operation Falafel Restaurant
12.2021 - 04.2022
E-Commerce Supervisor and Customer Service
Organic Store, Food and Health Oasis Co. Ltd.
06.2021 - 12.2021
Team Coordinator and Data Analyst
Fazaa Global for Communication IT and Ltd Co.
12.2020 - 06.2021
Bachelor of Arts - Business Systems
Arab Open University
Intensive Courses: Advanced And Rhetoric English -
The American University
High School -
Dar-Assalam National Schools
Course: Excel Skills For Business
Macquarie University
Course: Android Development
Udacity
Intensive Course: Intro To Programming Nano Degree
Udacity
BA - Business Systems
Arab Open University
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