Ammar Abdulrahman Alharbi
Riyadh,Saudi Arabia
Summary
Seasoned in IT service coordination, focus on user support and issue resolution. Capable of improving help desk responses and streamlining processes through expertise in problem-solving, technical knowledge, and customer service. Known for cultivating positive user experiences and fostering collaborative team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Help Desk
OLLKOM Group
Riyadh, Saudi Arabia
12.2024 - Current
- Responded to technical support requests via phone, email, and ticketing system, ensuring timely and effective issue resolution
- Assisted in onboarding new employees by setting up user accounts, email configurations, and device provisioning
- Diagnose, troubleshoot, and resolve hardware, software, and network issues for end users across Windows and macOS environments
- Install, configure, and maintain workstations, laptops, and peripherals
- Collaborated with IT teams to roll out software updates, patches, and system upgrades
Administrative Coordinator
Aymakan Logistics
Riyadh, Saudi Arabia
07.2024 - 12.2025
- Assemble data and prepare periodic and special reports, manuals and correspondence
- Supervise records management technicians and related staff
- Coordinated daily administrative operations, ensuring efficient workflow across departments
- Acted as a liaison between departments to facilitate communication and resolve logistical issues
- Organize and schedule meetings and events, Supervise other staff and delegate responsibilities
Administrator
Foundation For Medical Science
Al Madinah, Saudi Arabia
08.2021 - 05.2024
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of the facility
- Maintain facility-specific property accountability
- Key in receivers to a company database to track all deliveries
- Managing daily inventory using an application affiliated with the Ministry of Commerce (Inventory Program)
Summer Training
King Khalid Military City
05.2021 - 07.2021
- Applied university knowledge in the Computer Department of the King Khalid Military City Administration of the Land Forces under the Ministry of Defense
- Identified issues with existing systems and performed repairs to improve operations
- Executed daily maintenance responsibilities, closely monitoring output levels
- Oversaw troubleshooting and provided guidance to other IT employees
Education
Bachelor of Science - Faculty of Computer Science & Engineering
Tabiah Univisity
Al MadinahSkills
HARD SKILLS
- Technical Support and Troubleshooting
- Database Management (SQL Server 2012)
- Network Security Monitoring
- Microsoft Access
SOFT SKILLS
- Effective Communication
- Problem-Solving
- Flexibility
- Adaptability
- Attention to Detail
Certification
- CompTIA Security+
- Oracle Cloud Data Management
- Oracle Cloud Infrastructure
- Arduino for Programming Robots
Timeline
Help Desk
OLLKOM Group
12.2024 - Current
Administrative Coordinator
Aymakan Logistics
07.2024 - 12.2025
Administrator
Foundation For Medical Science
08.2021 - 05.2024
Summer Training
King Khalid Military City
05.2021 - 07.2021
Bachelor of Science - Faculty of Computer Science & Engineering
Tabiah Univisity
Similar Profiles
Sheng WangSheng Wang
Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)
Timothy MooreTimothy Moore
Sales Manager at Retail Sales Group, Vanguard GroupSales Manager at Retail Sales Group, Vanguard Group
Cynthia EndrizalCynthia Endrizal
Lead Fellow at Centers for Medicare and Medicaid Services (CMS), Office of Group Director Quality Improvement & Innovation Group, Center for Clinical Standards & QualityLead Fellow at Centers for Medicare and Medicaid Services (CMS), Office of Group Director Quality Improvement & Innovation Group, Center for Clinical Standards & Quality
Nouf AlbadranNouf Albadran
Operations manager at Marketedia AgencyOperations manager at Marketedia Agency
Mamunur RashidMamunur Rashid
Document controller at Achieve Ultimate Company.Document controller at Achieve Ultimate Company.