AMR ABDEL AZIZ
Riyadh,Saudi Arabia
Summary
The success of a car service center largely depends on excellent leadership, effective staff management, and exceptional customer service.
If we talk about the body shop centers, their success depends on what has been mentioned, in addition to one of the most important factors of their success, which is good relations with insurance companies, which are considered one of the most important customers of these centers.
As a manager, it is my responsibility to oversee all aspects of the center's operations, from the recruitment and training of employees to inventory management, scheduling, and the continuous maintenance of good and effective relationships with insurance companies.
By addressing these critical areas, I can ensure that my service center operates smoothly and efficiently while maintaining a high level of customer satisfaction.
To achieve this goal, I must lead by example and promote a culture of teamwork and communication between my employees.
By investing in their growth and providing a healthy work environment, I can motivate people to provide excellent service and enjoy their work.
Remember that happy employees are equal to happy consumers.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Service Center Manager
Abdul Latif Jameel Body & Paint Co (Saudi Arabia)
03.2019 - Current
- Leading service operations of an A-class center to achieve, sustain & improve operational KPIs in line with governmental policies & Toyota standard operations
- Analyzing income statement on monthly basis to improve GP%, OP% and reduce OPEX
- Conduct deep analysis of customers complaints and NPS result (Net Promoter Score) to identify the potential points of improvement
- Analyze workshop performance in terms of productivity per group/technician, detailed lead time of repairs break down, on time production/delivery and overdue %
- Analyze QC result to identify the workshop rework % and illustrate the cost of poor quality then, resolving the highest causes by On Job Training
- Analyze workshop performance in terms of productivity per group/technician, detailed lead time of repairs break down, on time production/delivery and overdue %
- Monitoring facility administration in terms of risk assessment and facility governmental requirements
- Conducting center self assessment to sustain KODAWARI 100% achievement which is a mandatory TMC (Toyota Motor Company) standard.
Production Manager
Abdul Latif Jameel Body & Paint Co (Saudi Arabia)
01.2018 - 03.2019
- Planing and managing the efficient production activities of the workshop floor through successful execution of the production plan to ensure increase productivity and production targets met in time
- Overall responsibility of associates well-being prompt attainment of all scheduled job cards and cost effectiveness
- Manpower development ,healthy and safe working environment (HSE) implementation of ALJ&TMC policies and SOP
- Maintaining Kaizen oriented operation and meeting service operation target with high GDI
- Enjoying full cooperation with reception and parts department at all times and following execution of warranty and company policies
- Improve total work shop productivity and technicians skills
- Arranging training plans and vacation plans for workshop stuff
- Developing and executing efficient ON JOB training plans
- Daily foxing of workshop KPIS., lead time,FIR ,in process rework , QC remarks ,QC rework and back job and send daily report to SM
- Mange the completion of technician hand tools and the maintenance of workshop equipment ,maintain SST.,repair manual,service bulletins and technical information to ensure efficient production process by ensuring the all workshop equipment and tools are working in order and good condition.
Reception Manager
Abdul Latif Jameel Body & Paint Co (Saudi Arabia)
08.2014 - 01.2018
- Leading service advisors team towards maximizing sales per vehicle & improving customer satisfaction scores
- Supervising the estimation team to control the repair cost
- Resolve customer complaints and analyzing root causes to avoid repeat-ability
- Generating official reports as a reply to each complain received from Ministry Of Commerce
- Conducting biannual performance appraisals to improve the skills of each team individual.
Service advisor
Abdul Latif Jameel Body & Paint Co (Saudi Arabia)
10.2013 - 08.2014
- Perform repair agreements with customers, creating damage estimations, negotiating with insurance for approvals and following up repair quality until vehicle delivery to the customer as promised.
Reception Manger
El Ezz For Service Centers (S.A.E.) CHRYSLER
10.2011 - 09.2013
Senior Service Advisor
Bakhashab Brothers Co., Ltd. Citroen
01.2009 - 09.2011
Service Advisor
Abu Ghali Automotive
01.2008 - 01.2009
Education
Mechanical Engineering, Automotive & Tractors Dep -
University of Al-Minya
09.2000 - 05.2005
Skills
- Arabic
- English
- French
- Leadership & conflict resolution
- Excellent analytical skills
- Highly skilled in converting work pressure into an effective, high-efficiency process
- Communication skills
- Process evaluation, improving & re-mapping
- Microsoft Excel
- Microsoft Powerpoint
- AS 400
- GEMS operation system
- SAP
Custom
- Certified new TSA-21 service advisor
- Body and Paint damage estimation course.
- Advance Estimation Course.
- Management Development.
- Guest Delighting
- Paint Top Coating
- Color Matching
- DERAP& ESSR Course.
- 3M Paint Shop Management
- Chassis Repair Course.
Certification
- Certified Manager from the Institute of Certified Professional Managers (ICPM).
- Bodyshop performance Management program Bodyshop Performance Management Program (AkzoNobel).
- Certified Service Consultant for B&P (Toyota Motor Corporation, TMC.)
- Improve Sales Paint Shop Service (3M).
- DERAP & ESSR (ALJ. ACCL).
Accomplishments
- Achieving the highest sales for five consecutive years among the bodyshops branches (8 branches )
- Winner of first place in the Kaizen Marathon Competition for two consecutive years. 2022- 2023
- Winner of the champion position at the Kaizen Marathon Competition for 2021.
Timeline
Service Center Manager
Abdul Latif Jameel Body & Paint Co (Saudi Arabia)
03.2019 - Current
Production Manager
Abdul Latif Jameel Body & Paint Co (Saudi Arabia)
01.2018 - 03.2019
Reception Manager
Abdul Latif Jameel Body & Paint Co (Saudi Arabia)
08.2014 - 01.2018
Service advisor
Abdul Latif Jameel Body & Paint Co (Saudi Arabia)
10.2013 - 08.2014
Reception Manger
El Ezz For Service Centers (S.A.E.) CHRYSLER
10.2011 - 09.2013
Senior Service Advisor
Bakhashab Brothers Co., Ltd. Citroen
01.2009 - 09.2011
Service Advisor
Abu Ghali Automotive
01.2008 - 01.2009
Mechanical Engineering, Automotive & Tractors Dep -
University of Al-Minya
09.2000 - 05.2005
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