Summary
Overview
Work History
Education
Skills
Websites
References
Hobbies and Interests
Languages
Timeline
Generic
Amr Abdalla

Amr Abdalla

Makkah

Summary

Dynamic General Manager with a proven track record at Food Tigers L.L.C, excelling in strategic planning and customer satisfaction. Expert in operations oversight and team leadership, I successfully enhanced service quality and drove sales growth through innovative marketing initiatives and effective problem-solving. Passionate about fostering relationships and achieving operational excellence.

Overview

11
11
years of professional experience

Work History

General Manager

Food Tigers L.L.C
Makkah
02.2021 - Current
  • Directed daily operations to ensure efficient workflow across all departments.
  • Implemented strategic plans to enhance customer satisfaction and service quality.
  • Managed staff recruitment and training, building a skilled and efficient team.
  • Oversaw budgeting, staffing, scheduling, and inventory control to maintain operational efficiency.
  • Coordinated marketing initiatives to promote brand awareness and drive sales growth.
  • Analyzed market trends to inform business decisions and strengthen competitive positioning.
  • Resolved customer complaints promptly while maintaining high service delivery standards.
  • Maintained compliance with health and safety regulations in food service operations.

Operations Manager

Dwar Bahia Restaurant
Jeddah
05.2021 - 04.2024
  • Supervised daily restaurant operations to ensure efficient service delivery and high standards.
  • Handled IT systems to guarantee smooth service provision.
  • Coordinated inventory management to minimize waste and avoid supply shortages.
  • Developed staff schedules to optimize coverage during peak hours.
  • Implemented operational policies to enhance workflow and safety practices.
  • Oversaw quality control procedures to uphold food safety regulations.
  • Monitored financial performance and adjusted strategies for effective cost control.
  • Resolved customer complaints promptly, maintaining high customer satisfaction levels.

Account Manager

Zain Business
Jeddah
01.2021 - 04.2021
  • Conducted field visits to client offices to assess needs and deliver solutions.
  • Managed corporate client accounts and service contracts, ensuring compliance and satisfaction.
  • Cultivated long-term relationships that enhanced business retention rates.
  • Developed customized solutions based on client feedback and specific requirements.

Marketing & Event Organizer

Infinity Entertainment
01.2019 - 12.2020
  • Planned and executed marketing strategies for events.
  • Managed guest lists and customer relations.
  • Helped increase brand recognition and customer engagement.

Logistics & Warehouse Supervisor

AMST GLOBAL SDN. BHD.
01.2019 - 10.2020
  • Supervised daily warehouse operations, ensuring adherence to safety protocols and efficiency standards.
  • Coordinated delivery schedules and optimized logistics documentation to improve workflow.
  • Conducted regular inventory audits, maintaining accurate stock records and preventing discrepancies.
  • Implemented process improvements that enhanced material handling and storage practices.
  • Monitored equipment maintenance schedules, preventing operational disruptions.
  • Oversaw loading and unloading of materials from incoming trucks to ensure timely processing.
  • Collaborated with logistics teams to streamline shipping and receiving processes, increasing productivity.
  • Addressed operational issues promptly to maintain smooth daily operations.

Field Operations Supervisor

Food Tigers L.L.C
01.2015 - 01.2017
  • Supervised catering staff and managed packaging processes.
  • Supported management with operations planning and execution.
  • Supervised daily field operations ensuring compliance with safety regulations.
  • Trained staff on operational procedures and best practices in food handling.

Education

Bachelor (Hons) - Supply Chain Operations Management

UCSI University
Malaysia
01.2021

Skills

  • General Management & Business Leadership
  • Supply Chain & Logistics
  • Strategic Planning & Operations
  • Customer Relationship Management
  • Problem Solving & Decision Making
  • Computer Proficiency (MS Office & IT systems)
  • Multitasking & Time Management
  • Strong Communication Skills
  • Strategic planning
  • Budget management
  • Customer satisfaction
  • Quality assurance
  • Operations oversight
  • Team leadership
  • Problem solving
  • Conflict resolution
  • Time management
  • Relationship building
  • Process improvements
  • Cost reductions

References

  • Mohamed, Nemr, Founder & CEO, m.nemr@amstglobal.com, +60 11-6067 7255, AMST GLOBAL SDN. BHD.
  • Adel, Helmy, CEO, Ceo@food-tigers.com, +966 56 707 7070, Food Tigers L.L.C
  • Ahmed Sizan, Ameer, Founder & CEO, sizanameer@gmail.com, +60 18-319 7594, Infinity Entertainment

Hobbies and Interests

Travelling & Cultural Exchange, Sports (Gym, Cycling, Frisbee), Music & Reading, Volunteering & Social Activities

Languages

Arabic
First Language
English
Advanced (C1)
C1
Malay
Elementary (A2)
A2

Timeline

Operations Manager

Dwar Bahia Restaurant
05.2021 - 04.2024

General Manager

Food Tigers L.L.C
02.2021 - Current

Account Manager

Zain Business
01.2021 - 04.2021

Marketing & Event Organizer

Infinity Entertainment
01.2019 - 12.2020

Logistics & Warehouse Supervisor

AMST GLOBAL SDN. BHD.
01.2019 - 10.2020

Field Operations Supervisor

Food Tigers L.L.C
01.2015 - 01.2017

Bachelor (Hons) - Supply Chain Operations Management

UCSI University

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