Amr Ali Omar
Al-Madinah Al-Munawwara
Summary
Dynamic hospitality professional with extensive experience at Millennium Taiba Hotel, excelling in customer service and guest relations. Proven track record in enhancing service standards and resolving complaints effectively. Proficient in Micros and Opera PMS, ensuring operational excellence and guest satisfaction in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Assistant Restaurant Manager & M&E In-Charge
Millennium Taiba Hotel
Al Madinah
12.2021 - Current
- Oversaw daily restaurant and banquet operations, ensuring smooth service and guest satisfaction.
- Managed staff schedules, inventory, and cost control.
- Implemented service standards that improved productivity and guest feedback scores.
Outlet Supervisor
HMH Hospitality (CORAL MADINAH)
06.2020 - 12.2020
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all safety regulations and company policies.
Supervisor
HMH (Coral Madinah Hotel)
06.2019 - 12.2020
- Supervised daily operations of hotel staff in high-traffic environments.
- Coordinated training programs for new employees to ensure service excellence.
Headwaiter
Movenpick Hotel Madinah
05.2016 - 06.2019
- Trained new waiters on food service procedures and customer service standards.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
F&B Captain
Movenpick Hotel Madinah
04.2013 - 05.2016
- Maintained cleanliness of work area throughout shift including washing dishes and cleaning tables.
- Coordinated with chefs regarding food preparation times to ensure meals are served on time.
F&B Waiter
Hilton Luxor Resort & Spa
Luxor
02.2011 - 05.2013
- Filled condiments and napkin containers during slack periods.
- Responded to ad hoc cleaning duties at end of shift.
Pas Boy / Trainee
Hilton Luxor Resort & Spa
Luxor
01.2008 - 01.2010
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
Education
Diploma - Hotel & Tourism Management
E-Goth Institute of Hotel & Tourism
Luxor, EgyptSkills
- Customer service and guest relations
- Handling guest complaints
- Sanitation and hygiene standards
- Fire safety and crisis management
- Bayan
- Jana
- Micros
- Opera PMS
Languages
Native, Excellent
Hobbies and Interests
- Traveling
- Movies
Timeline
Assistant Restaurant Manager & M&E In-Charge
Millennium Taiba Hotel
12.2021 - Current
Outlet Supervisor
HMH Hospitality (CORAL MADINAH)
06.2020 - 12.2020
Supervisor
HMH (Coral Madinah Hotel)
06.2019 - 12.2020
Headwaiter
Movenpick Hotel Madinah
05.2016 - 06.2019
F&B Captain
Movenpick Hotel Madinah
04.2013 - 05.2016
F&B Waiter
Hilton Luxor Resort & Spa
02.2011 - 05.2013
Pas Boy / Trainee
Hilton Luxor Resort & Spa
01.2008 - 01.2010
Diploma - Hotel & Tourism Management
E-Goth Institute of Hotel & Tourism
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