Amr Baloush
Jeddah
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
7
7
years of professional experience
Work History
DT BRM Saudi Arabia And Bahrain
Otis Elevator Saudi Arabia Limited
Jeddah, Saudi Arabia
10.2023 - Current
- Developed and maintained relationships with external stakeholders to ensure customer satisfaction.
- Established and implemented key performance indicators to monitor progress of business objectives.
- Analyzed customer feedback data and developed strategies for addressing issues in a timely manner.
- Collaborated with internal departments to develop customized solutions that met customer needs.
- Monitored industry trends and identified new opportunities for growth within the customer base.
- Provided technical support during product demonstrations and presentations.
- Recognized security risks to properly handle situations.
- Replenished and arranged items to maintain appearance.
- Developed and executed strategic business plans to increase customer base and revenue growth.
- Reviewed existing policies and procedures related to sales processes and proposed recommendations for improvement.
- Participated in team meetings and provided timely updates on projects being handled by the department.
IT Administrator
Otis Elevator Saudi Arabia Limited
Jeddah
03.2018 - Current
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Interfaced with high-level users personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Offered new users training to reduce frustration and improve user satisfaction.
- Answered questions and provided information to user about new software or hardware.
- Collaborated with HR department to design standardized onboarding processes and training assets.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Experience with the following software : (Office365 , active directory domain services(AD DS) ,Xerox(YSoft) , Avaya (telephone , call back) , bitlocker ,Kofax power PDF advanced , Zebra ZXP S3 , Zkteco , etc. )
Salesman
IZONE ALIREZA HOLDING CO
Jeddah
01.2017 - 10.2017
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Trained and mentored new sales representatives.
- Met frequently with technical, product management and service personnel to keep up with company offers and business policies.
- Exceeded quarterly sales goals by 300%
Education
Bachelor of Science - Computer Science
Umm AlQura University
Makkah05-2016
Skills
- Requirements analysis
- Budget administration
- Teamwork and Collaboration
- Time Management
- Leadership
- Analytical and Critical Thinking
- Problem-Solving
- Data recovery
- Desktop support
- Mac systems
- Software diagnosis
- TCP/IP
- Cost analysis
- Wireless area networking
- Mobile device management
- Backup and recovery
- Network diagnostics
- Documentation and reporting
- Project lifecycle management
- Stakeholder Management
- New Business Development
- Relationship Management
- Product Recommendations
- Excellent Communication
- Policy Management
- Solution management
- Team Leadership
- Business Development
Timeline
DT BRM Saudi Arabia And Bahrain
Otis Elevator Saudi Arabia Limited
10.2023 - Current
IT Administrator
Otis Elevator Saudi Arabia Limited
03.2018 - Current
Salesman
IZONE ALIREZA HOLDING CO
01.2017 - 10.2017
Bachelor of Science - Computer Science
Umm AlQura University
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