Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Amr Hassan Hafez

Sales Territory Development Manager
Jeddah,C

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Territory Development Manager- Retail

MENA BEV. (PEPSI)
05.2022 - Current

Sales Strategy Development:Develop and implement effective sales strategies tailored to the specific needs of the area to achieve company sales goals and objectives.
Analyze market trends and competitor activities to identify opportunities for growth.

Team Leadership:Lead, motivate, and manage a team of sales representatives to achieve individual and team sales targets.
Conduct regular performance evaluations, provide feedback, and facilitate training to enhance the team's skills and performance.

Customer Relationship Management:Build and maintain strong relationships with key customers, distributors, and retailers to ensure customer satisfaction and loyalty.
Conduct regular visits to customers to assess their needs and provide support.

Sales Performance Monitoring:Monitor sales performance metrics and prepare regular reports on sales activities, forecasts, and market conditions.
Identify areas for improvement and implement corrective actions as necessary.

Budget Management:Manage and control the sales budget for the area, ensuring effective allocation of resources to maximize return on investment.
Analyze sales data and financial performance to drive decision-making.

Collaboration:Work closely with marketing and product development teams to align sales strategies with marketing campaigns and new product launches.
Collaborate with the supply chain team to ensure product availability and timely delivery to customers.

Training and Development:Identify training needs and provide coaching to sales team members to enhance their skills in product knowledge, Developed and implemented effective sales strategies tailored to the specific needs of the area to achieve company sales goals and objectives.

Territory Development Manager- Retail

PepsiCo.
04.2019 - 05.2022
  • Leading a team of 11 people (2 Pre-sell reps, 4 Direct sales reprs, 1 Tele-sell Agent, 1 sales Admin, 3 Delivery reprs)
  • Responsible for a weight of 47% from total business of the Distribution unit
  • Successfully interact with customers (store management) and effectively sell in/execute sales programs and initiatives
  • Lead district meetings focused on a plan to achieve sales objectives and goals
  • Conduct one-with-one meetings and 'work withs' with CSR's and CR's to discuss performance, selling and customer service skills
  • Coach CSR's and CR's to successfully sell against baseline and promotional opportunities
  • Collect and interpret statistical data utilizing PepsiCo specific applications (SAP BI & Sales Buzz)
  • Coach CSR's and CR's to be able to professionally negotiate and resolve customer objections
  • Ensure weekly and monthly reporting for Sales KPI's for market execution and infrastructure
  • Review of KPI report around sales and sales performance of salespeople
  • Support development of Sales AOP by analysing sales KPIs and volume trends

Territory Development Manager- Whole Sales

PepsiCo.
04.2018 - 03.2019
  • Responsible for 38 Whole-Sales Customer's that's work in the one-way Packages in Mostorod DC Distribution area with total annual sales 852841 80z
  • Responsible for Ensure all required visit and outlet coverage is maximized as per month plan in an effective and efficient manner
  • Manage the 38 Customers accounts and credits, and set realistic and achievable targets in line with the company's objectives by exploiting the good relationship with them
  • Leading a team of 5 people (1 Dispatcher, 3 Delivery reprs, 1 Tele-Sell)

Pre-Sell Area Sales Representative

PepsiCo.
11.2015 - 03.2018
  • Responsible for routing schedule, including any off-schedule visit
  • Responsible for reviewing a point of sales stock levels and out of stock in order to define a suggestion
  • Present suggested order to the customer, discuss objectives and adjust order accordingly
  • Obtain bestselling position in the account
  • Capture competitor presence and store execution when requested
  • Ensure pricing guidelines are fully executed
  • Ensure orders are properly transferred

Tele-Sales Chanel Team Leader

Mashreq Bank.
01.2014 - 01.2015
  • Responsible for meeting with sales managers to discuss tele sales strategies
  • Responsible for train the junior staff, set sales targets weekly and monthly
  • Writing sales scripts and customer answer sheets
  • Manage the tele sales team and assist junior staff
  • Monitor performance of the sales team, and handle customer complaints
  • Maintain customer relationships
  • Compiling and presenting sales reports
  • Coash the agents to be able to to professionally negotiate and resolve customer objections
  • Responsible for team 'Credit Card' of 10 Tele sales Agent

Tele-Sales Supervisor

Citi Bank NA. Egypt.
01.2013 - 01.2014
  • Responsible for meeting with sales managers to discuss tele sales strategies
  • Responsible for train the junior staff, set sales targets weekly and monthly
  • Writing sales scripts and customer answer sheets
  • Manage the tele sales team and assist junior staff
  • Monitor performance of the sales team, and handle customer complaints
  • Maintain customer relationships
  • Compiling and presenting sales reports
  • Coash the agents to be able to to professionally negotiate and resolve customer objections
  • Responsible for a vendor team 'Credit Card' of 15 Tele sales and outdoor sales Agents

Education

Bachelor of Law - undefined

Cairo University
01.2008 - 04.2011

Human resources development course - job hunting

Canadian Academy

Seven skills of communication and effective communication course - undefined

Canadian Academy

Selling Skills for supervisors Course - undefined

MERL

Retail Negotiation, Communication & Handling Objections Course - undefined

PepsiCo

Balanced Communication Online Course - undefined

Effective leadership and Impact on Business success - Online course

Coaching - Online Course

Sales Planning & Forecasting - Online Course

Time management - Online Course

Agile Mindset Course - undefined

User SAP BI - undefined

Skills

Staff Management

Software

Microsoft Office

SAP

Sales buzz

Timeline

Territory Development Manager- Retail

MENA BEV. (PEPSI)
05.2022 - Current

Territory Development Manager- Retail

PepsiCo.
04.2019 - 05.2022

Territory Development Manager- Whole Sales

PepsiCo.
04.2018 - 03.2019

Pre-Sell Area Sales Representative

PepsiCo.
11.2015 - 03.2018

Tele-Sales Chanel Team Leader

Mashreq Bank.
01.2014 - 01.2015

Tele-Sales Supervisor

Citi Bank NA. Egypt.
01.2013 - 01.2014

Bachelor of Law - undefined

Cairo University
01.2008 - 04.2011

Human resources development course - job hunting

Canadian Academy

Seven skills of communication and effective communication course - undefined

Canadian Academy

Selling Skills for supervisors Course - undefined

MERL

Retail Negotiation, Communication & Handling Objections Course - undefined

PepsiCo

Balanced Communication Online Course - undefined

Effective leadership and Impact on Business success - Online course

Coaching - Online Course

Sales Planning & Forecasting - Online Course

Time management - Online Course

Agile Mindset Course - undefined

User SAP BI - undefined

Amr Hassan HafezSales Territory Development Manager