Amr Mahmoud
Summary
Seasoned insurance industry professional with 8 years of comprehensive experience in the dynamic world of insurance. A track record of excellence in underwriting, claims management and risk assessment. Proven ability to navigate complex regulatory environments while consistently delivering results that drive client satisfaction and company profitability. Strong analytical acumen, adept at evaluating and mitigating risk, and a history of optimizing processes for efficiency and cost-effectiveness. Exceptional interpersonal and communication skills, with a proven ability to collaborate effectively with teams and stakeholders. Eager to bring my expertise to a forward-thinking insurance organization poised for growth and innovation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
DXC Technology
08.2021 - Current
- Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate, and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders
- Translates business needs into system/ application requirements and project components to help determine solutions to business problems
- Assists team members in producing functional requirements for tool development
- Proactively identifies and manages changes to requirements and identify risks for the company's clients
- Effectively manages client's expectations
- Applies industry and information technology expertise to support proposals, feasibility studies, implementations, and new business development, execute test cases and analyze results, Create logs to document testing phases and defects, Report bugs and errors to development teams.
Senior Health & Life Officer
AXA
03.2018 - 08.2021
- Lead the operation team to ensure that the process implemented within the SLA
- Submitting Individual health new applications/renewal into the system
- Apply changes to existing membership according to AXA policy
- Ensure member's contact details are up to date on system
- Reissuing and tracking member's documents
- Handling member's complaints and according to investigation situation and coordinate with other department to solve the complaint in a timely manner
- Issuing payment invoices for members when requested
- Take responsibility for ensuring that the system records are up to date communications with internal and external customers
- Use agreed level of authority and previous experience to make effective business decision
- Support new team members throughout their learning curve
- Ensure that the team objective is met throughout the year.
Operation Specialist
MetLife
08.2016 - 03.2018
- Submitting Corporate New Health business into the system
- Monitor the transaction performed on the system (Addition, deletion, salary adjustment…etc.) Prepare and issue all the required documents related to the renewals and the policies transactions in addition to any other correspondence with the client through letters and emails
- Communicate with clients, brokers & sales to meet client requests and needs on regular and adequate basis
- Reissuing and tracking member's documents
- Handling member's complaints and according to investigation situation and coordinate with other department to solve the complaint in a timely manner
- Issuing payment invoices for members when requested
- Take responsibility for ensuring that the system records are up to date communications with internal and external customers
- Use agreed level of authority and previous experience to make effective business decision.
Sales Manager
Global Housing
02.2014 - 01.2016
- Contacting the exhibitors & visitors attending the trade shows all over the world to sell Hotel Accommodation
- Recording (Names, purchases, Company names, addresses, decision maker response) Describing our product and services with an affordable price
Senior Sales Agent
Global Travel Partners Ltd.
01.2015 - 04.2015
- Contacting the exhibitors & visitors attending the trade shows all over the world to sell Hotel Accommodation
- Recording (Names, purchases, Company names, addresses, decision maker response) Describing our product and services with an affordable price
Education
Bachelor Degree -
ICL - International College For Language And Translation
Language Interpretation & Translation 07-2013
High School Diploma -
Sedeek Language School
Cairo, Egypt07-2009
High School Diploma -
Westmoor High School
San Francisco, California07-2006
Middle School -
Benjamin Franklin Middle School
San Francisco, California06-2005
Skills
- Agile Methodologies
- Software Testing
- Software Development Life Cycle (SDLC)
- Software Testing LifeCycle (STLC)
- Communication
- Sales Processes
Certification
- ISTQB Foundation Level (CTFL), Information Technology Industry Development Agency,ITIDA, 230906022
- Write professional emails in English, Coursera, BJFUNAWKHQRL
- Emotional Agility, LOGIC Training & HR Development
- Giving Helpful Feedback, Coursera, 7FNCLDAFX9C6
- High Impact Presentations, Dale Carnegie Training
- Learning how to learn: Powerful mental tools to help you master tough subjects., Coursera, APH4RA77N65Z
- Work Smarter, Not Harder: Time management for personal & professional productivity, Coursera, DBTV34SUW4GR
Military Status
Finished
Personal Information
- Title: Senior Software Tester
- Date of Birth: 05/13/1991
- Nationality: Egyptian
- Marital Status: Married
Timeline
Senior Business Analyst
DXC Technology
08.2021 - Current
Senior Health & Life Officer
AXA
03.2018 - 08.2021
Operation Specialist
MetLife
08.2016 - 03.2018
Senior Sales Agent
Global Travel Partners Ltd.
01.2015 - 04.2015
Sales Manager
Global Housing
02.2014 - 01.2016
Bachelor Degree -
ICL - International College For Language And Translation
High School Diploma -
Sedeek Language School
High School Diploma -
Westmoor High School
Middle School -
Benjamin Franklin Middle School
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