Amr Sami Mohamed Hilal
Riyadh,Saudi Arabia
Summary
Executive ICT Leader with 19+ years of proven success in driving large-scale digital transformation across telecom and ICT. Expert in IT strategy, cloud computing, cybersecurity, DCs, VAS, and 5G. Recognized for leading national mega-projects aligned with Saudi Vision 2030, achieving 99.99% business continuity, reducing annual OPEX by SAR 80M, and delivering multimillion-SAR projects ahead of schedule. Holder of Saudi Premium Residency for Special Talent, bringing visionary leadership and a track record of operational excellence, innovation, and impact at scale.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
35
35
Certification
Work history
Senior ICT Expert | DT & Telecom Strategy Leader
Saudi Telecom Company (STC)
Riyadh, Saudi Arabia
08.2010 - 09.2025
- Led ICT strategy and execution for extensive telecom and IT projects.
- Directed integration of 104+ service providers, supporting over 16 million subscribers on unified platform.
- Achieved 99.99% business continuity through implementation of advanced disaster recovery solutions.
- Delivered DC upgrades, enhancing scalability by 15%.
- Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
- Boosted customer satisfaction by 85% with innovative VAS solutions.
- Managed multimillion-SAR contracts and vendor relationships, ensuring cost savings and operational efficiency.
Solution Architect
Accela Inc
Doha, Qatar
03.2010 - 08.2010
- Crafted and presented tailored ICT solutions for government clients, guaranteeing effortless transitions from traditional systems to innovative platforms.
- Presented road map and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Supported contract portfolio worth QAR60M+ in government digital services
Solution Architect
Ericsson
Riyadh, Saudi Arabia
08.2008 - 08.2009
- Partnered with STC to deliver key VAS projects, developing structures for forthcoming ICT advancements.
- Enhanced service availability by 30% through integration of Ericsson platforms.
- Accelerated project delivery timelines by 20%, reducing costs and ensuring client satisfaction.
Senior Business Analyst
Saudi Post
Riyadh, Saudi Arabia
08.2007 - 08.2008
- Recognized and addressed business system inefficiencies, serving as crucial liaison between IT departments and internal stakeholders.
- Streamlined postal IT systems, improving service efficiency by 40%.
- Reduced customer complaints by 25% through improved system workflows.
- Spearheaded requirements gathering for project impacting 500+ branches nationwide.
VSAT Engineer
Skyband
Jeddah, Saudi Arabia
02.2007 - 08.2007
- Facilitated specialized support for VSAT communications, ensuring exceptional service quality for prominent clients such as National Commercial Bank (NCB).
- Ensured uptime above 99.9% for mission-critical banking communications.
- Reduced response time to incidents by 35% through optimized monitoring systems.
Systems Business Analyst
Saudi TTS
Cairo, Egypt
02.2001 - 12.2006
- Assessed client requirements, providing customized IT solutions for travel and transportation sectors.
- Developed IT solutions for travel & transport sector, supporting 10K+ ticketing transactions annually.
- Improved system efficiency by 20% through optimized database and process redesign.
- Delivered multiple projects on time and within budget, valued at SAR2M+.
Education
Postgraduate Certificate - Business Management
University of Wales
B.Sc. - Computer Science (IT Major)
Arab Academy for Science a& Technology
Skills
- IT strategy and project management
- Risk and change management
- Vendor negotiation
- Cloud computing and data canters
- Cybersecurity and telecom systems
- 5G technology and VAS
- Quality Assurance
- Public Relations
- Leadership
- Strategic planning
- Team building
- Communication skills
- Problem-solving
- Calm under pressure
Certification
- TIBCO Certified (2013)
- Ericsson Multi Mediation & MPS (2014–2015)
- Finance for Non-Financials (2018)
- Generative AI for Business Leaders (2024)
- 30+ additional courses in ICT, project management, and leadership
Accomplishments
- - Delivered SAR 110M project six months ahead of schedule.
- - Reduced OPEX by SAR 80M annually via system optimization.
- - Improved VAS performance by 70%, boosting customer satisfaction.
- - Recognized with multiple awards for excellence in ICT leadership.
Languages
Arabic
Native
English
Fluent
References
References available upon request.
Timeline
Senior ICT Expert | DT & Telecom Strategy Leader
Saudi Telecom Company (STC)
08.2010 - 09.2025
Solution Architect
Accela Inc
03.2010 - 08.2010
Solution Architect
Ericsson
08.2008 - 08.2009
Senior Business Analyst
Saudi Post
08.2007 - 08.2008
VSAT Engineer
Skyband
02.2007 - 08.2007
Systems Business Analyst
Saudi TTS
02.2001 - 12.2006
Postgraduate Certificate - Business Management
University of Wales
B.Sc. - Computer Science (IT Major)
Arab Academy for Science a& Technology
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