Amr Mohamed Yosry

Facilitated communication among customers, sales team, and service technicians to enhance satisfaction.

• Processed sales orders and coordinated shipments or installations of medical devices.
• Scheduled maintenance and technical support with field service engineers for prompt service delivery.
• Maintained accurate records to ensure compliance with regulatory standards including FDA and ISO.
• Assisted sales representatives by providing quotes, product information, and customer follow-ups.
• Resolved issues related to defective products and service complaints in a timely manner.
• Demonstrated strong communication skills while effectively multitasking in a fast-paced environment.

Facilitated extensive training sessions for medical staff on optimal use of ECMO devices in both planned and live scenarios.

• Worked alongside sales staff to highlight product advantages during customer engagements and evaluations.
• Developed strong connections with ICU personnel and decision-makers to support ECMO program development.
• Evaluated competitor offerings and industry trends to shape strategic product enhancements.
• Ensured regulatory compliance across all activities while accurately recording training sessions and device efficacy data.
• Applied clinical or biomedical engineering knowledge to improve ECMO deployment in critical situations.

• Assisted with demonstrations for sterilization to showcase functionality.
• Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
• Trained and provided coaching to junior team members.
• Boosted customer retention by providing exceptional product support and addressing user concerns.
• Developed expertise in navigating both governmental and private hospital systems, managing end-to-end deal cycles from initial product presentations to final proposal submissions.

• Organized regional trade shows and conferences to showcase new products and generate leads from potential customers.
• Served as liaison between clients and company support teams, ensuring timely resolution of any issues that may arise.
• Conducted product demonstrations and presentations, effectively showcasing the unique features and benefits of medical devices.
• Coordinated product trials at targeted facilities, allowing potential customers first-hand experience with the benefits of our offerings before making purchasing decisions.
• Developed strategic sales plans for expanding market share in the medical device industry.
• Attended training seminars to stay current on new product developments and enhance expertise in the medical device field.
• Collaborated with cross-functional teams to develop marketing materials that effectively communicated product value propositions.
• Increased sales revenue by establishing long-term relationships with key clients and healthcare providers.

• Coordinated with cross-functional teams to ensure seamless implementation of new products and services within assigned territory.
• Maximized brand visibility by securing prominent placements for promotional materials within medical offices and pharmacies.
• Demonstrated expertise in product knowledge through continuous training sessions, webinars, and self-directed learning initiatives.
• Maintained accurate records of all sales activities using CRM software, enabling data-driven decision-making processes for future campaigns.
• Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.

• Coordinated with cross-functional teams to ensure seamless implementation of new products and services within assigned territory.
• Maximized brand visibility by securing prominent placements for promotional materials within medical offices and pharmacies.
• Demonstrated expertise in product knowledge through continuous training sessions, webinars, and self-directed learning initiatives.
• Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
• Achieved top performance scores: 3.2 (2013), 2.4 (2014).
• Provided market feedback and maintained strong market share.

• Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
• Assisted physicians with patient education efforts, providing resources and support as needed.
• Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.