Amro Abdalla
Technical Support Engineer
Summary
Seeking challenging assignments in IT field with a reputed organization, which provides opportunities for professional growth and advancement and where I can utilize my experience and acquired skills towards becoming a valuable team member.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
CTC Group
Khartoum
05.2022 - Current
- Provide a wide range of technical services for end users on the site & remotely or over the phone.
- First level and second level support to attempt to resolve the incident.
- Manage CTC Group Active Directory.
- Using VNC for remote control & solving issues remotely.
- Configure & Create new Emails for users by Exchange Server.
- helpdesk team member and IT assets Technician.
- Onsite installation of new PCs and locally attached peripherals like printers.
- Preparation of new PCs/Notebook computers for deployment.
- Preparation, troubleshooting, and onsite installation of printers.
- Troubleshooting of hardware and software for PCs & Peripherals.
- Configuring user data backup mechanisms.
- Receive incident reports from users via telephone, email, or ITSM system.
- Manage printers and customer ticketing for System issues, projectors, and monitors.
- Contact support or vendors to solve all problems with systems.
- Create monthly performance reports.
- Create Manuals for users on how to solve small issues and submit them in ITSM KB.
Technical Support Engineer
Alsadir ltd
Khartoum
07.2020 - 01.2022
Trainee Engineer
Huawei Company
Khartoum
08.2019 - 09.2019
Trainee Engineer
MTN Company
Khartoum
08.2018 - 08.2019
Education
Bachelor of Science - Telecommunications Engineering
University of Garden City
Khartoum , Sudan 09.2013 - 2018.03
Skills
Desktop support
undefinedTimeline
Technical Support Engineer
CTC Group
05.2022 - Current
Technical Support Engineer
Alsadir ltd
07.2020 - 01.2022
Trainee Engineer
Huawei Company
08.2019 - 09.2019
Trainee Engineer
MTN Company
08.2018 - 08.2019
Bachelor of Science - Telecommunications Engineering
University of Garden City
09.2013 - 2018.03
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