AMRO AHMED ARAB
Operations Manager at Riyadh Metro L3
Riyadh
Summary
Senior Engineering Professional in Urban Transit & Project Delivery with over a decade of expertise in metro rail operations, project management, and technical training. A certified PMP and Lean Six Sigma Black Belt, currently leading as Operations control Center Manager, Trainer/Assessor at FLOW Riyadh Metro Line 3. Adept in managing complex transit systems and teams, with specialized proficiency in ATS/ATC, SCADA, CBTC, IXL, SAP, and CMMS platforms. Recognized for driving operational excellence, optimizing processes, and delivering impactful training programs aligned with safety and performance standards.
Overview
12
12
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Operations Control Center Manager
FLOW Riyadh Metro
Riyadh
12.2023 - Current
- Lead and oversee OCC operations to ensure safe and efficient train service on Line 3.
- Manage a team of controllers, providing direction, support, and performance evaluation.
- Coordinate incident response and operational recovery, ensuring minimal disruption.
- Communicate operational updates and incident reports to senior management and stakeholders.
- Oversee the implementation of safety protocols and compliance with operational standards.
- Optimize resource allocation, shift scheduling, and team readiness to meet service requirements.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Traffic Controller
FLOW Riyadh Metro
01.2020 - 12.2023
- Oversee metro train movements and maintenance activities.
- Support testing and commissioning of metro systems, ensuring safety and compliance.
- Respond to faults and manage access to track-side areas.
- Serve as Key Instructor, deliver training on Automated Train Systems (ATS, CBTC, IXL-VHMI) and Safety Critical Communication.
- Develop and conduct courses on technical subjects, including SCADA, TETRA Radio, CMMS, and emergency response.
Operations Supervisor
Hitachi-Rail
05.2018 - 01.2020
- Managed Operations Control Center, ensuring adherence to policies and effectively handling emergency situations while prioritizing customer service.
- Organized work schedules to maximize efficiency and minimize conflicts.
- Coordinated emergency exercises with third parties, including Civil Defense.
- Fostered a customer-centric environment, addressing concerns and improving service delivery.
Senior Train Controller
Ansaldo STS
06.2017 - 05.2018
- Certified to operate and supervise ATC, SCADA, BMS, and other OCC/CCR operations.
- Managed train movements, facility access, and maintenance activities in compliance with safety standards.
Site Engineer
The Specialist Group
02.2016 - 06.2017
- Conducted site inspections, identified design discrepancies, and assisted in contract reviews.
- Supported the development of implementation plans, reports, and technical solutions.
- Checked technical designs and drawings for adherence to standards.
- Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
Safety Engineer
Emaar Misr Properties, Detac Egypt, Mivida Integrated Community
06.2014 - 09.2016
- Supported the development of implementation plans, reports, and technical solutions.
- Supervised safety and construction methods on-site, ensuring adherence to method statements.
- Assisted foremen and evaluated progress, gaining practical knowledge in construction management.
- Provided technical expertise in hazard identification, risk assessment, and control implementation for complex projects.
- Oversaw third-party contractor operations to maintain safety standards while operating on site.
Education
Bachelor of Science - Construction Engineering
The American University in Cairo (AUC)
International General Certificate of Secondary Education - undefined
Manarat Al-Riyadh International School
Skills
Operations Management
Certification
Project Management Professional (PMP), Project Management Institute (PMI), 2022-2028
Timeline
Operations Control Center Manager
FLOW Riyadh Metro
12.2023 - Current
Senior Traffic Controller
FLOW Riyadh Metro
01.2020 - 12.2023
Operations Supervisor
Hitachi-Rail
05.2018 - 01.2020
Senior Train Controller
Ansaldo STS
06.2017 - 05.2018
Site Engineer
The Specialist Group
02.2016 - 06.2017
Safety Engineer
Emaar Misr Properties, Detac Egypt, Mivida Integrated Community
06.2014 - 09.2016
International General Certificate of Secondary Education - undefined
Manarat Al-Riyadh International School
Bachelor of Science - Construction Engineering
The American University in Cairo (AUC)