AMRO AHMED ARAB
Operations Manager at Riyadh Metro L3
Riyadh
Summary
Senior Engineering Professional in Urban Transit & Project Delivery with over a decade of expertise in metro rail operations, project management, and technical training. A certified PMP and Lean Six Sigma Black Belt, currently leading as Operations control Center Manager, Trainer/Assessor at FLOW Riyadh Metro Line 3. Adept in managing complex transit systems and teams, with specialized proficiency in ATS/ATC, SCADA, CBTC, IXL, SAP, and CMMS platforms. Recognized for driving operational excellence, optimizing processes, and delivering impactful training programs aligned with safety and performance standards.
Overview
12
12
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Operations Control Center Manager
FLOW Riyadh Metro
Riyadh
12.2023 - Current
- Lead and oversee OCC operations to ensure safe and efficient train service on Line 3.
- Manage a team of controllers, providing direction, support, and performance evaluation.
- Coordinate incident response and operational recovery, ensuring minimal disruption.
- Communicate operational updates and incident reports to senior management and stakeholders.
- Oversee the implementation of safety protocols and compliance with operational standards.
- Optimize resource allocation, shift scheduling, and team readiness to meet service requirements.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Traffic Controller
FLOW Riyadh Metro
Riyadh
01.2020 - 12.2023
- Oversee metro train movements and maintenance activities.
- Support testing and commissioning of metro systems, ensuring safety and compliance.
- Respond to faults and manage access to track-side areas.
- Serve as Key Instructor, deliver training on Automated Train Systems (ATS, CBTC, IXL-VHMI) and Safety Critical Communication.
- Develop and conduct courses on technical subjects, including SCADA, TETRA Radio, CMMS, and emergency response.
Operations Supervisor
Hitachi-Rail
Riyadh
05.2018 - 01.2020
- Managed Operations Control Center, ensuring adherence to policies and effectively handling emergency situations while prioritizing customer service.
- Organized work schedules to maximize efficiency and minimize conflicts.
- Coordinated emergency exercises with third parties, including Civil Defense.
- Fostered a customer-centric environment, addressing concerns and improving service delivery.
Senior Train Controller
Ansaldo STS
Riyadh
06.2017 - 05.2018
- Certified to operate and supervise ATC, SCADA, BMS, and other OCC/CCR operations.
- Managed train movements, facility access, and maintenance activities in compliance with safety standards.
Site Engineer
The Specialist Group
Riyadh
02.2016 - 06.2017
- Conducted site inspections, identified design discrepancies, and assisted in contract reviews.
- Supported the development of implementation plans, reports, and technical solutions.
- Checked technical designs and drawings for adherence to standards.
- Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
Safety Engineer
Emaar Misr Properties, Detac Egypt, Mivida Integrated Community
Egypt, Cairo
06.2014 - 09.2016
- Supported the development of implementation plans, reports, and technical solutions.
- Supervised safety and construction methods on-site, ensuring adherence to method statements.
- Assisted foremen and evaluated progress, gaining practical knowledge in construction management.
- Provided technical expertise in hazard identification, risk assessment, and control implementation for complex projects.
- Oversaw third-party contractor operations to maintain safety standards while operating on site.
Education
Bachelor of Science - Construction Engineering
The American University in Cairo (AUC)
International General Certificate of Secondary Education - undefined
Manarat Al-Riyadh International School
Skills
Operations Management
Incident & Risk Management
Team Leadership & Supervision
Performance Monitoring & KPIs
Decision-Making Under Pressure
Strategic & Operational Planning
Staff Training & Development
Training Design & Delivery
Competency Assessment
Technical & Incident Reporting
Certification
Project Management Professional (PMP), Project Management Institute (PMI), 2022-2028
Timeline
Operations Control Center Manager
FLOW Riyadh Metro
12.2023 - Current
Senior Traffic Controller
FLOW Riyadh Metro
01.2020 - 12.2023
Operations Supervisor
Hitachi-Rail
05.2018 - 01.2020
Senior Train Controller
Ansaldo STS
06.2017 - 05.2018
Site Engineer
The Specialist Group
02.2016 - 06.2017
Safety Engineer
Emaar Misr Properties, Detac Egypt, Mivida Integrated Community
06.2014 - 09.2016
International General Certificate of Secondary Education - undefined
Manarat Al-Riyadh International School
Bachelor of Science - Construction Engineering
The American University in Cairo (AUC)