Amro Kunna
St. Catharines
Summary
IT Technician with extensive experience in troubleshooting, software and hardware installation, and network support. Demonstrated expertise in problem-solving and customer service, resulting in significant system performance improvements and reduced downtime. Recognized for rapid adaptation to emerging technologies and proficiency in innovative tools. Aiming to leverage technical skills to drive operational excellence in future roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Voyago
St. Catharines, Canada
07.2024 - Current
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Assisted in the installation of new hardware and software components.
- Managed user accounts including passwords resets, account creation and deletion.
- Resolved network connectivity issues.
- Maintained records, logs, and lifecycle documentation of work requests.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Maintained up-to-date case documentation for future reference.
E-Commerce Specialist
Red Raven Trading Solutions
Niagara Falls, Canada
03.2019 - Current
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Utilized Amazon Seller Central tools such as Advertising Campaign Manager and Inventory Placement Service.
- Worked with vendors and supply distributors to negotiate bulk discounts.
- Handled all aspects of business, including accounting, purchasing and web design.
- Monitored customer reviews and feedback to improve product performance.
- Ensured compliance with Amazon's policies and procedures related to selling products on its platform.
- Managed inventory levels across multiple channels including Amazon FBA, eBay, Walmart.com.
Supervisor of Operations
VIA
St. Catharines, Canada
11.2022 - 07.2024
- Maintained accurate records of daily driver activities including hours worked, miles driven, deliveries made.
- Ensured compliance with all applicable federal, , provincial and local laws and regulations related to safe driving practices.
- Resolved customer complaints in a professional manner.
- Analyzed data from GPS tracking devices to monitor driver performance.
- Coordinated the scheduling of vehicles to meet customer demands while optimizing fleet utilization rates.
- Prepared reports outlining driver performance statistics for management review.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Education
Certificate - IT Network Security
Coursera
Online03-2025
Associate of Science - Electrical Engineering
Fanshaw College
London, Ontario02-2013
Skills
- Network issue resolution
- Server administration
- Risk evaluation
- Technical support
Certification
- Google IT Support Specialist - March 2025
Languages
English
Full Professional
Arabic
Professional
Timeline
Help Desk Technician
Voyago
07.2024 - Current
Supervisor of Operations
VIA
11.2022 - 07.2024
E-Commerce Specialist
Red Raven Trading Solutions
03.2019 - Current
Certificate - IT Network Security
Coursera
Associate of Science - Electrical Engineering
Fanshaw College
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