Hi, I’m
Amr Saeid Ghoneem
Senior Clinical Support
Riyadh
Summary
Experienced Senior Clinical Technical Support Professional with a proven track record in providing expert guidance and assistance to cochlear implant recipients and medical professionals. Leveraging extensive audiological knowledge, technical proficiency, and exceptional patient communication skills to ensure optimal auditory outcomes and patient satisfaction. Adept at fitting, programming, and troubleshooting cochlear implant devices while collaborating closely with interdisciplinary teams. Committed to staying current with the latest advancements in cochlear implant technology and maintaining the highest standards of patient-centered care. Trusted advisor known for empathetic support and dedication to improving the quality of life for individuals with hearing challenges.
Overview
12
years of professional experience
8
Certificate
Work History
Vision Medical KSA- Oticon Medical
Senior Clinical Support
12.2021 - Current
Job overview
- Provide comprehensive assistance to recipients of both cochlear implants and BAHS devices, as well as medical service providers.
- Attended scheduled patient care conferences, in-services and departmental meetings.
- Entered patient follow-up appointments into operating system.
- Completed necessary reports and documentation on time and to specifications to acquire new company "Cochlear " .
Cochlear™
Clinical Technical Support
01.2020 - 12.2021
Job overview
- Conduct neural response telemetry (NRT) during surgery to ensure proper implant placement. Support audiologists in interpreting NRT data to aid in programming.
- Programming and Mapping: Collaborate with audiologists to program and manipulate mapping settings.
- Troubleshoot cochlear devices & conduct troubleshooting for Cochlear devices, spanning from Sprint processor up to nucleus 7 sound processor, and from the N22 implant to the Profile implant, with the goal of optimizing their performance for optimal performance.
- Patient Selection and Education: Develop presentations and illustrations for potential cochlear implant candidates. Clarify candidacy potential, contraindications, and address patient inquiries. Medical Professional Engagement: Visit ENTs, audiologists, and phoniatrics to discuss implant data, processors, and rehabilitation during presentations.
- Foster understanding and knowledge exchange regarding Cochlear products.
- Colleague Training and Device Orientation: Conduct introductory training sessions for colleagues on Cochlear devices and troubleshooting. Ensure rapid and effective resolution of technical issues. Support for Hearing Centers: Assist hearing centers in implementing Cochlear's recommendations for successful patient treatment. P
- Provide on-site technical support for impedance, NRT, integrity tests, and mapping.
- Program Development Assistance: Guide clinics in establishing new implantable hearing solutions programs using proven models. Share insights from experienced clinics to ensure program success. Stakeholder Communication: Continuously advise clinic personnel and stakeholders on effectively communicating information about Cochlear implants and upcoming products.
El-Nahar For Medical Soulutions / Cochlear™
Senior Clinical Technical Specialist& T Manager
01.2017 - 12.2019
Job overview
- Provide technical support to cochlear implant surgeons and audiologists at more than 400 surgeries with new recipients.
- Answer questions about cochlear implants and their use.
- Troubleshoot technical problems with cochlear implants.
- Provide training on how to use cochlear implants.
- Inspect and maintain cochlear implants.
- Order replacement parts for cochlear implants.
- Stay up-to-date on latest developments in cochlear implants.
- Visited assigned accounts, identified and trained clinical champions and established relationships with key decision makers
- Increased professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks and participating in professional societies
- Evaluated, recommended and implemented new tools, presentations, techniques and delivery platforms for training and communication
A&M Siemens -Unitron Sonova
Hearing Aids Product Specialist
01.2012 - 12.2016
Job overview
- Conducted product demonstrations and training sessions for clients, ensuring effective usage and maintenance of hearing aids.
- Collaborated with healthcare professionals to provide technical support and assist in selecting appropriate hearing aid solutions.
- Supported sales team by delivering technical expertise during customer consultations and presentations.
- Participated in product testing and evaluation, providing valuable feedback for product improvement.
- Built and maintained strong customer relationships, addressing inquiries and concerns.
- Trained and provided coaching to more than 50 junior team members
Education
K.F.S UniversityEgypt
Associate of Applied Science from Bachelor Degree At Biomechanics
07.2007
Skills
- 1 **Audiological Expertise:** Understanding of audiology principles, hearing assessments, and cochlear implant candidacy evaluation
- 2 **Product Knowledge:** In-depth understanding of cochlear implant systems, components, and accessories from various manufacturers
- 3 **Technical Proficiency:** Ability to troubleshoot and provide technical assistance for cochlear implant devices, processors, and related software
- 4 **Patient Communication:** Effective communication skills to explain implant process, expectations, and post-implant care to patients and their families
- 5 **Fitting and Programming:** Proficiency in fitting and programming cochlear implant processors to optimize auditory outcomes based on individual patient needs
- 6 **Problem-Solving:** Capacity to diagnose issues with implant equipment, processors, or sound processors and offer effective solutions
- 7 **Collaboration:** Working closely with audiologists, surgeons, and medical device representatives to ensure seamless patient care
- 8 **Patient-Centered Approach:** Ability to tailor support and counseling to meet unique needs of each cochlear implant recipient
- 9 **Data Analysis:** Utilizing software tools to analyze patient data and performance metrics for adjustments and improvements
- 10 **Continuing Education:** Staying updated on advancements in cochlear implant technology and attending relevant training sessions and workshops
- 11 **Documentation:** Maintaining accurate and organized records of patient interactions, adjustments, and progress
- 12 **Cultural Sensitivity:** Being attuned to cultural and linguistic diversity of patients and providing inclusive care
- 13 **Time Management:** Efficiently managing appointments, troubleshooting sessions, and follow-up care for multiple patients
- 14 **Empathy and Patience:** Demonstrating empathy and patience while supporting patients through their cochlear implant journey
- 15 **Adaptability:** Adapting to different patient needs and potential challenges in various clinical settings
- 16 **Ethical Practice:** Following ethical guidelines and maintaining patient confidentiality
Accomplishments
- • Mobile Phone: 0966542931302 / 0201007340379.
• Address: Saudi Arabia- Riyadh.
• Email: amrghoneem23@gmail.com.
• Target Job Title: Cochlear implant clinical technical support.
• Career Level: Professional Career
• Target Job Location: Middle East & Europe.
• Target Industry: Medical devices -Cochlear Implant.
• Employment Type: Employee
• Employment Status: Full time
• Notice Period: 1:2 months
Certification
Unitron –Sanova development series (Certificate)
International Computer Driving License (ICDL) (Certificate)
MS-Office professional and internet (Certificate)
EVMA geriatric hearing disorders workshop (Certificate)
COCHLEAR ACADEMY LEVEL 2 COCHLEAR ACADEMY LEVEL 3-DUBAI. (Certificate)
COCHLEAR ACADEMY LEVEL 3 Advanced SURGICAL April 2019 (Certificate)
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Senior Clinical Support
Vision Medical KSA- Oticon Medical
12.2021 - Current
Clinical Technical Support
Cochlear™
01.2020 - 12.2021
Senior Clinical Technical Specialist& T Manager
El-Nahar For Medical Soulutions / Cochlear™
01.2017 - 12.2019
Hearing Aids Product Specialist
A&M Siemens -Unitron Sonova
01.2012 - 12.2016
K.F.S University
Associate of Applied Science from Bachelor Degree At Biomechanics
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