Anam Shah

• Taking care of the on-boarding of the clients and build strong customer relationship during the training of the clients.

• Implementation of the product by the clients also encouraging in up-selling and cross selling of the product.

• Ensuring high customer satisfaction and quality also taking care of client retention.

• Following up on renewal and churn management.

• Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals.

• Work with internal cross-functional teams (Service delivery, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer issues/concerns are addressed in a timely manner.

• Manage customers' accounts and keep records of customer interaction and transactions along with the details of inquiries, comments, complaints and action taken.

• Take follow up on customers case interactions and provide correct resolution to customer.

• Product Demo

• Fixing up Meetings

• Maintain the sales pipeline and closure.