Summary

Overview

Work History

Education

Skills

Hobbies and Interests

Languages

Certification

References

Timeline

Anamaria Osorio Vaca

Payneham South

Summary

I am a customer-focused professional with high energy, strong ownership, and a deep commitment to excellence. My core values of honesty, integrity, and always acting in the best interest of the client guide every aspect of my work, ensuring transparency, accountability, and high-quality service.

I am highly organized, methodical, and driven by a genuine desire to exceed expectations. My experience demonstrates my ability to perform effectively under pressure, both independently and as part of a team.

I possess strong service ethics and excellent interpersonal, planning, and organizational skills, including time management, leadership, and teamwork. I have a solid capacity for logical reasoning, critical thinking, and a continuous improvement mindset.

I am a person who brings solutions—not problems—always taking initiative to anticipate needs, optimize processes, and contribute positively to project outcomes. I adapt quickly to change, learn fast, and approach challenges with optimism and professionalism.

A mature thinker with a positive and proactive attitude, I am capable of leading teams and supporting the achievement of strategic goals across diverse environments.

Overview

years of professional experience

Certification

Work History

Australia Leader and Contract Administrator

GrowStudy

Adelaide

02.2023 - 02.2026

Supported and secured international students seeking to study and work in destinations including Australia, Dubai, Malta, and Ireland, managing both onshore and offshore markets.
Provided high-quality advisory services to clients from Mexico, Spain, Argentina, Chile, Brazil, Peru, Ecuador, Colombia, Venezuela, and Australia, always representing the brand with professionalism, ownership, and strong customer-service values.
Prepared and lodged 485 Postgraduate visas, Subsequent Entrant visas, and Tourist visas, all with a 100% approval rate.
Assisted clients with Partner Visa 820/801 processes and guided students through the Provisional Skill Assessment (PSA) for trade occupations.
Maintained strong, long-term relationships with colleges, universities, and educational institutions, ensuring compliance with agreements and negotiating new campaigns to support strategic market growth.
Managed and reviewed provider contracts, ensuring terms were met and facilitating negotiations for mutually beneficial initiatives.
Led multicultural teams of up to 15 staff, fostering collaboration, accountability, performance improvement, and service excellence.
Created daily, weekly, and quarterly sales and performance reports aligned with KPIs and business objectives.
Conducted structured lead follow-up using a three-touch point system to maximize conversions and reduce loss of opportunities.
Continuously monitored changes in Australian education and migration regulations to ensure accurate, compliant and up-to-date guidance for students.
Demonstrated logical reasoning, initiative, and a continuous-improvement mindset, contributing innovative process enhancements and automation ideas to optimize internal workflows.
Highly proficient in Toolyx, HubSpot, Excel, Word, and adaptable to learning new CRM systems quickly.

Shift Lider (Part Time)

Guzman & Gomez

Melbourne

11.2022 - 08.2023

Supervised and directed crew operations during peak trading periods to ensure smooth service flow and customer satisfaction
Conducted end-of-day procedures including cash register reconciliation and accurate tonnage reporting
Trained and mentored new team members to uphold service quality and operational standards
Ensured compliance with food safety regulations and maintained high standards of hygiene and product quality
Fostered a motivated and collaborative team environment through effective communication and positive leadership
Took a proactive role in enhancing the guest experience, identifying areas for improvement and implementing feedback-driven changesProactive evolution of the guest experience

Business Consultant (Full Time)

Panamericana de Viajes

Bogotá

Closed high-volume sales deals by promoting the company's exclusive travel products to both individual and corporate clients
Delivered tailored travel solutions based on client needs, ensuring customer satisfaction and loyalty
Identified and leveraged upselling and cross-selling opportunities to increase revenue per client
Built strong, long-term relationships with strategic partners and clients through consistent follow-up and service excellence
Represented the brand at industry events and client meetings to increase visibility and market share
Collaborated with internal teams to improve product offerings and adapt promotions to evolving market demands

Support (Full Time)

Netáctica

Bogotá

XML configuration, VPN Management, Management, and solution to multiple sales channels, B2C, B2B, corporate and sales front

Booking Agent (Full Time)

Grupo Welcome

Bogotá

Design and commercialization of customized travel packages for retail agencies.
Negotiation of preferential rates with national and international suppliers (hotels, airlines, local operators).
Management and confirmation of bookings, overseeing logistics and service compliance.
Development of marketing strategies and participation in tourism fairs and events.
Market trend analysis and creation of innovative travel products.
Cost management, budgeting, and strategic contract agreements with providers.
Promotion of sustainable tourism and partnerships with local operators.
Direct relationship with retail agencies, ensuring efficient service and prompt solutions.
Implementation of technology to optimize sales and booking processes.
Representation of Colombian travel packages in international markets.

Study Agent (Full Time)

Australian Option

Bogotá

Weekly advisories Offshore students
Applications to colleges, institutes and/or universities
Compliance with monthly sales budget

12-2014

Skills

Attention to detail
Effective communication
Positive language
Problem solver
Multitasking
Good memory
Productive and efficient work
Team Player
Fast Learner
Team leadership
Strategic planning
Customer relationship management
Sales operations
Key performance indicators
Process optimization
Innovation management
Staff development
Contract management

Lead generation
Customer service
Staff management
Work prioritization
Data analysis
Conflict resolution
Employee onboarding
Clear communication
Sales management
Operations management
Business administration
Sales techniques
Financial management
Business development
Customer relationship management (CRM)
Decision-making
Interpersonal skills

Hobbies and Interests

Being active (Gym, outdoor walking and biking)
Drawing and painting
Cooking and baking international cuisines
Swimming
Reading about self-development and motivation

Languages

English

Professional

Spanish

Native/ Bilingual

Certification

Contract Administrator (ANZSCO 5111111)

References

Lady Natalia Diaz Valdiri

Greenwich College , 0401350996

natalia.diaz@greenwichcollege.edu.au

Jojhan Bernal

Grow Study - Owner, 0426708804

Jojhan@growstudyau.com

Tammy Walker

Guzman y Gomez - Melbourne, 0400686332

Tammy.Walker@gyg.com.au

Daniel Arturo Osorio Vaca

DOsorio Carpentry , Owner, 0406274096

Dosoriocarpentry@gmail.com

Timeline

Australia Leader and Contract Administrator

GrowStudy

02.2023 - 02.2026

Shift Lider (Part Time)

Guzman & Gomez

11.2022 - 08.2023

Business Consultant (Full Time)

Panamericana de Viajes

Support (Full Time)

Netáctica

Booking Agent (Full Time)

Grupo Welcome

Study Agent (Full Time)

Australian Option

MBA - MBA + Dual Specialisation in Digital Management An

Kaplan Professional Education

English - For Academic Purposes Program

ILSC Education Group