Anamika .
Adelaide
Summary
A productive and flexible graduate with a Master of Business Analytics. Proficient in gathering and documenting business requirements, conducting thorough data analysis, and communicating insights to stakeholders at all levels. Skilled in utilizing a variety of tools and methodologies to streamline workflows, enhance operational efficiency, and maximize ROI. Additionally, I can provide outstanding services to my team and customers, as well as strategic thinking and a strong ability to resolve complaints. I am devoted to understanding the needs and demands of the work and people around me, and having great communication skills has enabled me to put myself at the forefront in all I do.
Overview
4
4
years of professional experience
Work History
Customer Service Administrator
Oaks Hotel
03.2022 - 02.2024
- Answer and direct phone calls.
- Organise and schedule appointments and meetings
- Maintain contact lists.
- Contribute to team effort by accomplishing related results as needed.
- Write letters and emails on behalf of other office staff.
- Maintain computer and manual filing system 2.
- Handle sensitive information in a confidential manner.
- Greet and assist visitors to the office.
- Photocopy and print out documents on behalf of other colleagues.
- Implement clerical duties and administrative process.
- Conduct data entry.
- Work in team environment and can work under direction, workout judgement in the understanding of regulations, and instructions.
- Always a step forward to help customers to resolve their queries and provide them with accurate solutions.
Business Assistant
Mother Teresa Institute Of Mgmt.& Info. Technology
11.2019 - 09.2021
- Ensured smooth-running of office operations by monitoring activity and quickly resolving issues.
- Managed client communications by answering phones and corresponding through email.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
- Compiled data, produced visualisation charts and prepared reports on behalf of staff.
- Communicated ideas clearly across multiple channels to assist staff
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
Education
Masters of Business Analytics -
Kaplan Business School
Adelaide, SA03.2024
Bachelor of Commerce -
Kurukshetra University
Kurukshetra 03.2019
Senior Secondary Commerce -
Geeta Girls Senior Secondary School
Kurukshetra03.2016
Skills
- Ability to analyze complex data sets, identify trends, and draw meaningful insights to support decision-making
- Competence in using tools like Excel, SQL, and data visualization software like: tableau, power BI, orange to manipulate and interpret data for business analysis purposes
- Capability to evaluate information objectively, challenge assumptions, and make informed decisions based on evidence and analysis
- Basic understanding of IT systems and technology infrastructure to effectively collaborate with IT teams and bridge the gap between business and technology
- Ability to build and maintain relationships with stakeholders, understand their needs, and manage their expectations throughout the project lifecycle
Timeline
Customer Service Administrator
Oaks Hotel
03.2022 - 02.2024
Business Assistant
Mother Teresa Institute Of Mgmt.& Info. Technology
11.2019 - 09.2021
Masters of Business Analytics -
Kaplan Business School
Bachelor of Commerce -
Kurukshetra University
Senior Secondary Commerce -
Geeta Girls Senior Secondary School
Similar Profiles
Burjlklham MangalBurjlklham Mangal
Housekeeper at Oaks HotelHousekeeper at Oaks Hotel
Aydin AkdenizAydin Akdeniz
Room Attendant & Houseperson at Oaks HotelRoom Attendant & Houseperson at Oaks Hotel
Lesandu HettiarachchiLesandu Hettiarachchi
Cleaner at Oaks HotelCleaner at Oaks Hotel