Anand MS

• Very good knowledge on IaaS, SaaS, PaaS, DRaaS, EaaS providers and platforms.
• Capability to develop technical solutions to complex business problems.
• Capability on infrastructure operations, platform optimization, and solution integration.
• Design and architecture experience of complex Compute, Virtualization, Operating Systems, Database, Storage & Backup.
• Design and deployment of enterprise wide complex cloud environments on a global scale.
• Worked closely with organizational leadership, including board of directors.
• Closely collaborated with project members to identify and quickly address problems.
• Provided leadership and support for IT Presales, Cloud & Managed Services department.
• Managed and motivated project teams to promote collaboration and keep members on-task and productive.
• Analyzed projects to determine resource requirements and procured necessary equipment and software.
• Recommended architectural improvements, design solutions and integration solutions.
• Respond to customer inquiries, like RFP, RFI, RFQ, etc.
• Discovery - Working with the Account management team to identity the leads and to propose the best solution as per the requirements of the customers.
• Solution Presentation – Using the solution and/or conceptual illustrations, demonstrate how the proposed solution satisfies the identified business needs for the customers.
• Experience in solution Architecting IT Infrastructure such as Servers, Storage, Backup, Operating Systems, Databases, etc., Design complete end-to-end infrastructure solutions to meet client requirements on Servers, Storage, Backup, Operating Systems, Databases and Cloud.
• Identifies required engagement actions, and problem areas that require attention.
• Cross-trained existing employees to maximize team agility and performance.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

• Managed the team of 10 members and worked as a SPOC between the Client and the team members.
• Handled the account by following the ITIL framework for Incident Management, Problem Management, Change Management, Release Management, Configuration Management, etc., Involved in managing support activities for Low through High priority problem ticket support.
• Managed 500+ Webservers (Prod, QA, Testing) of client.
• Managed a total of 1000+ servers of client.

• Supported the Delivery Management and Account SME (Linux) for 3 different USA accounts,
• Involved in the customer calls including the Sev1 calls, Change meetings.
• Escalation meetings, SLA breech meetings, Change Management meetings.
• Ensuring delivery as per the IBM standards.
• Delivery compliance with the SLA standards.
• Delivery standards according to PRISM and ITSM.
• Involved in the change management to control the overall delivery of the changes.
• Managing the team of 16 members and working as a SPOC between the Delivery executive and the team members.
• Involved in managing support activities for P1 through P5 problem ticket support.
• Involved in Change management, Incident management, problem management and Release management.
• Managed Data Centre migration activities from the client data centre to the IBM data centre. Moved a large number of servers from the customer premises to IBM Data Center. Part of the Technical Delivery Management team that ensured overall success of operations.
• Managed DR activities and Tools (Fusion, TDMF, TSM, TDP, etc) installation activities.
• Managed a team that support activities for P1 through P5 problem ticket support.
• Actively involved with various Management agencies such as, Change.
• Management, Incident management, problem management and Release managements.

• Supported Unilever EU for the Internet and Intranet (INET) portal environment,
• As extended INET team we provide level 2 support to Unilever EUIT.
• Supported Unilever food solutions of EUIT.
• Supported Brand.com websites of EUIT.
• Supported Enterprise webhosting of EUIT.
• Apache, IIS, Truepass, GetAccess in Linux and Windows Environments.
• Worked in Incident management, Problem management Change management and Release management.
• Creating Implementation plans, raising RFCs and Performing tasks.
  Helped to improve the ticket qualities and worklog updates by closely monitoring them.
• Internet Enabled Services (IES) is a remote access solution providing remote ac-cess to web based intranet services through a secure firewall without the need for any client software or Unilever device.
• The IES service consists of two parts, and managed the complete environment,

Part 1 – The IES Core Infrastructure: This is a globally distributed environment providing basic access and authentication services, certificate roaming capability and true pass security services.

Part 2 – Regional Access Firewall and Gateway service: This consists of a dedicated firewall with accompanying DMZ segment, an access server to process logins and proxy to deliver content.

• Managed the complete datacenter infrastructure for the CRICINFO
  environment located in UK, Australia, India and Srilanka.
• Handled more than 150 physical servers hosting the complete CRICINFO database and applications.
• Installing and configuring the Servers RedHat Linux 9.0 and Enterprise 3.0 for the local working Environment.
• Installing and Configuring Debian Linux as Webservers.
• Designing ad implementing backup policy for the company.
• Taking snapshots of Repository for every four hours using Scripts
  Ability to write and modify shell scripts.
• Performance tuning by editing System file.
• Configuring SNMP agents and Monitoring Network Performance through MRTG Application.

• Maintaining, Administrating and troubleshooting of UNIX and Linux Environment
• Implementing Firewall (IP Tables) and Router Configuration on Linux 7.2 and 8.0 ,9.0 Platform. Reconfiguring Kernel modules
• Configuring DNS and Sendmail with Web interface on Linux. Debugging Mail Problems and Controlling SPAM. Maintaining Mail lists and Aliases. Automated log monitoring though Sendmail.
• Windows Emulator which is used to create windows environment, NFS, DNS, Sendmail, SSH and samba configuration in RedHat Linux.
• Data sharing between windows NT , Linux and Sun servers by samba server.