Anandhakumar Gurusamy

• Work with the team and key reports to ensure that On Time Delivery is met to the planned delivery dates to our customers.
• Supervising and motivating our team of Service Technicians and proactively reviewing daily workload to seek opportunities that will help drive performance.
• Maintaining relationships with vehicle manufacturers and providing technical information for Technicians during repair operations.
• Planning, and daily management of workshop operations.
• Contribute to the overall business strategy whilst maintaining a collaborative relationship with other departmental managers
• Ensuring premises, tools and equipment, and other organisational assets are controlled and used effectively to complete customer repairs within time expectations.

1. Provide technical support for each technician.

2.Allocating work and managing the entire shop.

3. Confirming and managing work progress and quality.

4. Allocating work suitable for each technician’s capabilities (or advising the person in charge of this).

5. Reporting work progress and problem areas to the service advisor.

6.Managing and monitoring technicians’ work hours.

7.Gathering and transmitting information lectures for the latest technical information and maintaining published information such as bulletins.

8. Planning and implementing lectures for technicians and in-house training.

9.Maintaining all equipment including jigs and tools in the shop through 5S activities.

10. Making arrangements for the inventory of jigs and tools and all other necessary tools including standard tools and special tools.

11. Conducting other duties as assigned by the supervisor

o Responsible for day to day service activity which includes ensuring availability and efficient utilization of the team.

o Improvements in productivity and quality service to increase Customer satisfaction.

o Preparing Major job quotations.

o To ensure timing delivery to customers' vehicles after completion of Road test and Quality check.

o Keeping up the morale of subordinates and implementing safety requirements on the floor.

o Knowledge about CONSULT 2&3

• Good communication and presentation skills.
• Road test activities and Diagnosing skills.
• Personal computer skills.
• Ability to work collaboratively.
• Ability to fit into a multi-cultural environment