Anas Abo Zaken
Qurayyat,المملكة العربية السعودية
Summary
Knowledgeable support specialist bringing over 10 years experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Team Leader] position. Ready to help team achieve company goals.
Meticulous Network Engineer offers expertise in hardware and software troubleshooting. Reduces corporate vulnerabilities with stringent security and disaster recovery planning. Proactive problem-solver with excellent file management skills.
Overview
17
17
years of professional experience
16
16
years of post-secondary education
Work History
Network Engineer & Team Leader MDS Project at MOE
Advanced Co.
Qurayyat, Al Jawf Region
04.2021 - 09.2023
- Supported various operating systems and server technologies.
- Administered, maintained and supported network systems to provide consistent security, availability and performance.
- Contributed planning abilities and use forecasts to development of long-term network road map.
- Developed disaster recovery and fault tolerance plans to support data recovery and asset management.
- Evaluated network performance to optimise traffic flow, maintain security and improve processes.
- Performed acceptance testing to deliver integration and interoperability of network technologies.
- Tracked network and telephony devices for performance and load threshold metering.
- Documented configurations and maintenance details in technical reports and diagrams.
- Managed encryption platforms and policies to preserve business data.
- Maximised network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Guided and assisted users with technical issues, improving network performance and usability.
- Maintained production network according to company SLAs to fulfil agreed-upon client specifications.
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Documented as-builts for network architectures according to established processes and suggestions for work-flow improvements.
- Secured network systems by establishing and enforcing access control policies.
- Employed firewalls to safeguard network security and block unauthorised access.
Network Engineer & Technical Support at MOE
Al-Khaleej Computers and Electronic Systems
Qurayyat, Al Jawf Region
09.2018 - 10.2020
- Contributed planning abilities and use forecasts to development of long-term network road map.
- Evaluated network performance to optimise traffic flow, maintain security and improve processes.
- Maximised network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Supported various operating systems and server technologies.
- Performed acceptance testing to deliver integration and interoperability of network technologies.
- Secured network systems by establishing and enforcing access control policies.
- Maintained production network according to company SLAs to fulfil agreed-upon client specifications.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
Freelance Electrical Engineer
Many Places
Qurayyat, Al Jawf Region
10.2013 - 09.2018
- Managed power generation, transmission and distribution.
- Drew up project plans and made models, prototypes and circuit diagrams for high and low voltage electrical equipment.
- Applied principles of electrical theory to advance product development and efficiency.
- Oversaw maintenance, inspection and system upgrade programmes.
- Maintained lighting, heating and other building services.
- Carried out thorough fault finding for electrical equipment problems, including electro-valve and sensor testing.
Maintenance Manager
Alsalam Specialized Hospital
Damascus, Syria
06.2006 - 09.2013
- Implemented improved training programs for maintenance employees.
- Planned employee incentive programs to increase performance.
- Documented daily work performed in company logs and on equipment-specific reports.
- Diagnosed faults and carried out or assigned repair tasks to minimise downtime.
- Monitored maintenance priorities and allocated labour resources to meet expected demands.
- Monitored and adjusted department schedules to meet shift coverage needs.
- Enforced compliance with relevant legislation and internal policies and procedures.
- Provided guidance to management regarding project bids for onsite improvements.
- Handled employee relations issues and resolved challenges to support retention.
- Monitored equipment operation and facility systems to proactively detect malfunctions.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Contributed to development, implementation and execution of preventive maintenance schedule.
- Implemented maintenance programme to manage operational efficiencies and reduce downtime.
- Maintained schematics and operational manuals for reference during maintenance and repair tasks.
- Procured information from various vendors to support cost-effective purchasing.
- Monitored department priorities and coordinated team workflows to meet demand.
- Established and documented protocols for preventive maintenance procedures.
- Maintained daily facility operations with strong focus on preventive maintenance and swift repairs.
- Supervised maintenance team and reviewed completed work to evaluate performance.
- Cleaned and lubricated equipment to support longevity and functionality.
Electrical Supervisor
UAE Embassy , Damascus
Damascus, Syria
04.2010 - 01.2011
- Performed complex electrical installations, employing strict attention to detail to reduce errors.
- Monitored manufacturing of electrical devices and operations, ensuring compliance with safety protocols.
- Coordinated electrical work, organised electrical operatives and delegated work.
- Planned works and sourced materials to deliver on time and within budget.
- Installed and relocated industrial machinery and production equipment.
- Managed contractors and inspected work quality to meet project goals.
- Installed solar PV, battery storage, and EV charging point systems.
- Diagnosed and tested wiring faults, recording details to maintain traceability.
- Mentored junior engineers and new employees to improve competency and efficiency in operations.
Education
Engineer's degree - Electronics and Communications Engineering
01.1998 - 09.2013
Skills
- Network engineering
- Network installation
- Troubleshooting network issues
- Network support
- Systems support
- Software deployment
- Power testing
- Wireless network set up
- End-user training
- Staff assistance
- Mobile device management
- Technical infrastructure migration
Languages
Arabic
Native
English
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Network Engineer & Team Leader MDS Project at MOE - Advanced Co.
04.2021 - 09.2023
Network Engineer & Technical Support at MOE - Al-Khaleej Computers and Electronic Systems
09.2018 - 10.2020
Freelance Electrical Engineer - Many Places
10.2013 - 09.2018
Electrical Supervisor - UAE Embassy , Damascus
04.2010 - 01.2011
Maintenance Manager - Alsalam Specialized Hospital
06.2006 - 09.2013
Faculty of Mechanical and Electrical Engineering - Engineer's degree, Electronics and Communications Engineering
01.1998 - 09.2013
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