Anas Alabsi

• Supervision on Wizz Air flights operations "Terminal - Ramp"
• Comunicating with Wizz Air world wide stations if needed.
• Ensure that the handling team accordance with Wizz Air policies and regulations.
• As an expert in travel documents and country regulations, I conduct training courses related to visas, and I also conduct a training session for the ground handling team in order to increase knowledge and reduce errors.
• In the ramp side i am in daily contact with the concerned parties working in the ramp, to ensure the smooth running of operations.
• Dealing with canceled/delayed flights as Wizz Air procedure.

• Handled guest complaints to protect brand reputation as i could.
• Actioned and resolved guest feedback to boost service quality.
• Met health and safety guidelines to maintain compliant working environments.
• Led team of 200+ to deliver top-quality service and achieve company targets.
• Daily plannig and balance between the opertations load and man power in my shift.
• Daily reporting attendace - cases reports - operational reports.
• Daily pre shift briefing.

• Daily operational plans.
• Comunications with the immigrations liason supervisors.
• Cases reporting.
• Make statistics at the end of each quarter and focus on recurring cases and correcting them.
• Team development.

All previous tasks in addition to the main work, which is checking travel documents at the departure gates.

• Ensure an excellent and smooth workflow in the counter area.
• Ensure that all guests are served lovingly and sincerely and fulfilling their requests.
• Solve problems, if any.

• Checking travel documents on the boarding gate.
• Detect forgery and tampering with travel documents.
• Communication with representatives of the authorities of some European countries and Britain.

• Ensure that flights take off on time.
• Supervising check-in platforms in addition to departure gates.
• Prepare reports at the end of the day.

• Field tours.
• Ensure that there are no operational errors.
• Monitoring violations and working to solve them.
• Submit reports on violations.

• F.D.D.U unit " Forged documents detection unit " “A group of staff working on check the process had been done on the customers to reach their final destination with the right documents and to resure that all required is completed and to detect any kind of forgery on travel documents to save airline of fines could be imposed against it.
• Checking travel documents on the boarding gate.
• Detect forgery and tampering with travel documents.
• Communication with representatives of the authorities of some European countries and Britain.

• At check in counters and boarding gates.
• Informed customers of date, time, pricing and cancellation changes, ensuring mutually beneficial resolutions were quickly sought.

• Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
• Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
• Listened to customer needs and desires to identify and recommend optimal products.

• Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
• Accepted and processed cash, cheque, card and mobile payments.
• Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.