Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
Generic

Anas Alali

Riyadh,Riyadh Region

Summary

Application support manager with extensive experience in diagnosing loan management applications and troubleshooting issues. Strong background in deployment activities and server log oversight, ensuring system efficiency. Demonstrated ability in managing database transactions and conducting health checks, contributing to enhanced system quality evaluations. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Application Support Manager

Bidaya Finance
Riyadh, Riyadh Region
04.2025 - Current
  • Coordinated cross-departmental collaboration for improved workflow.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Streamlined the development process by implementing agile methodologies, leading to faster project completion times.
  • Improved incident handling by adopting best practices in ITIL framework.

Senior System Support Specialist

Bank Al Jazira
Jeddah
01.2022 - 02.2025
  • Maintained documentation and resources regarding problem resolution for level 1 support users, business guide, and reference in future instances.
  • Vendor management with troubleshooting and analyzing system behavior to find root causes and solving new system issues.
  • Dealing with third party to prepare automation pre-requites and bots handover.
  • Installed, configured, and upgraded application and server OS.
  • Monitored and controlled access to systems and data to prevent unauthorized access.
  • Deal with application DB to monitor applications, extract reports, and solve issues.
  • Installed, maintained, and overhauled automation processes.
  • Lead automation operation team in daily tasks, managing productivity and providing guidance to improve performance.
  • Worked with business departments to maintain production levels.
  • Senior system support specialist with 5+ years of experience in troubleshooting and Loan management application diagnosing.
  • Experienced in deployment activities and overseeing server logs.
  • Worked on multiple database transactions by applying systems health checks which contributed to evaluating systems quality.
  • Enhanced product quality to exceed customer expectations.

Help Desk Support Specialist

Fairmont Hotels & Resorts
Makkah
01.2019 - 01.2021
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Configured hardware and granted system permissions to new employees.
  • Performed routine system monitoring, maintenance, and troubleshooting.
  • Worked with more than 60 users per day to provide solutions to questions and issues.
  • Continuous involvement with users requests and inquiries via phone, email and chat.

Marketing Coordinator

Yanabea Al Huda
Makkah
01.2014 - 01.2019
  • Generated marketing reports to evaluate performance and assess enhancement opportunities.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Tracked and reported on marketing campaign responses.
  • Identified and analyzed customer requirements and designed strategies to meet or exceed expectations.

Education

Bachelor of science - Information Systems

King Abdulaziz University
09.2014 - 07.2019

Skills

  • Staff assistance
  • Root Cause Analysis
  • Training and Development
  • Troubleshooting
  • Robotics Hardware Design & Communication
  • Vendor Management
  • Communication
  • Change management
  • Team supervision

Accomplishments

  • Accomplished upgrading project for 4 Hotel devices with more than 60 device preparation with needed OS, hardware, software, and migrated data.
  • Started supporting loan management system without handover, using only DB analysis and business requirements, to create level 1 support documentation and system enhancement.

Languages

Arabic
Native
English
Advanced

Timeline

Application Support Manager

Bidaya Finance
04.2025 - Current

Senior System Support Specialist

Bank Al Jazira
01.2022 - 02.2025

Help Desk Support Specialist

Fairmont Hotels & Resorts
01.2019 - 01.2021

Bachelor of science - Information Systems

King Abdulaziz University
09.2014 - 07.2019

Marketing Coordinator

Yanabea Al Huda
01.2014 - 01.2019

Similar Profiles

Create profile
Anas Alali