Dynamic Key Account Manager with 6 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
•Leads the design of the key account strategy and account plan and sets an aligned strategy.
•Ensures and monitors implementation of key account plans.
•Establish a strategic partnership with key decision-makers of the key account.
•Anticipates and resolves key account issues in close collaboration with relevant stakeholders
•Responsible for/Monitor sales and (shadow) profit responsibility for the key account business.
•Regularly leads meetings with Sales Manager to ensure contribution to and alignment on account strategies, account plans, business reviews, etc.
•Provides feedback and contributes to the performance reviews of key account.
•Builds sustainable relationships and interfaces with key account decision-makers.
•Applies strategic selling principles and consultancy selling approach with customers. Utilize the Miller Heiman approach for all business opportunities.
•Monitors market and customer movements in order to react effectively and proactively to any changes.
•Drive business success by implementing strategy and executing tactical plans.
•Assures those effective customer relationships are built and maintained, which will maximize sales of defined products and services. Coordinates activities of other functions and helps to plan activities.
Acting as the first-line contact for assigned strategic relevant and important key accounts on decision-maker level. Building and maintaining strong professional relationships in assigned accounts to establish loyalty and trust with key contacts to develop a long-lasting relationship/partnership. Acts as an advocate.
Developing and implementing a comprehensive strategic account plan and tactics for each assigned account based on measurable objectives to achieve sales targets, gain market share, meet the strategic and operational KPIs.
Appling strategic solution selling principles, commercial teaching and consultancy selling approach with customers. Utilize Miller Heiman Sales Methodology for all business opportunities and ensures the formal sales process is followed by the sales team to achieve sales effectiveness KPIs;
Sales Specialist for Serum work area, Point of Care Solution and Molecular Solution:
Clinical Chemistry & Immunoassays Analyzers "cobas 4000, cobas 6000, cobas 8000".
NAT Testing cobas S201, PCR Testing CAP/CTM and cobas 4800
Glucose meters (Accu-Chek Inform II).
Coagulation instruments (Coagu-Chek XS).
Cardiac enzymes markers "Cobas h232".
Arterial Blood Gas "Cobas b221 / b123".
Electrolytes Analyzer "9180".
Urine Strips Reader instruments "Urisys1100, cobas u 411, cobas 6500".
Urine strips "Combur 10 /10 UX".
NAT Testing cobas S201, PCR Testing CAP/CTM and cobas 4800
Managing and facilitate the sales process between customers and Roche local distributor.
Follow up and make sure that goods deliveries to customers are done.
Horizontal/Vertical sales integration: open new business channels with current existing customers and new customers
Arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre- arranged appointments or regular 'cold' calling.
Organizing conferences for doctors and other medical staff;
Building and maintaining positive working relationships with my clients.
Keeping detailed records of all contacts include their request status up to date .
Exceeding annual sales targets , As I’m best achiever as per my department appraisal for 2015 .
Planning work schedules and weekly and monthly timetables .
Monitoring competitor activity and competitors' products .
Developing strategies for increasing opportunities to exceed my annual target.
Key account management
undefined