ANAS ALHARBI
Summary
Front Desk Manager at Nujuma, a Ritz-Carlton Reserve, with a strong track record in luxury hospitality and guest experience leadership. Contributed to Forbes 5-Star recognition and top-tier guest satisfaction performance across Marriott Luxury properties. Expert in leading high-performing teams, optimizing guest journeys, and delivering personalized service for VIP clientele while driving operational excellence.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Front Desk Manager
Nujuma, a Ritz Carlton Reserve (Forbes 5 Star)
Umluj, Red Sea Destination
06.2025 - Current
- Contributed to achieving Forbes 5-Star rating with score of 92.5 through service excellence and operational leadership.
- Elevated guest satisfaction to 91.5, ranking Top 2 among 163 Marriott Luxury properties globally.
- Optimized guest arrival/departure journey, ensuring seamless logistics and personalized luxury experiences.
- Exceeded 2025 loyalty program targets, strengthening guest retention and brand engagement.
- Led and developed Front Office team, fostering high-performance, service-driven culture.
- Supported successful LQA audit completion, achieving score of 90.5.
Acting Assistant Front Office Manager
Marriott Hotels (Sindalah Island Pre-Opening)
03.2024 - 06.2025
- Developing and conducting training sessions on luxury standards, loyalty program, LSOPs, etiquette, and verbiage across four Luxury hotels - Front Office
- Collaborated in creation and implementation of SOPs
- Facilitated team-building activities to enhance collaboration and promote positive work environment.
- Contributed as team member for opening Sindalah Island during Red Sea Week 2024.
- Conducted performance evaluations for front office associates by providing feedback and identifying areas for improvement.
Revenue Supervisor
Sheraton Hotels & Resorts
Jeddah
02.2022 - 02.2024
- Track all reservations picked up from all online channels like hotel website, GDS, OTA's other third party etc.
- Daily pick-up analysis, strategy adjustments and reporting.
- Perform competitive benchmark studies and follow market trends.
- Monitored market trends, informing pricing strategy adjustments.
Front office supervisor
Sheraton Hotel & Resorts
Jeddah
05.2018 - 02.2022
- Led Marriott Loyalty program and reached one of TOP 5 property on EMEA of Enrollment program.
- Led Marriott loyalty program in hotel and ensure that we achieve target monthly/yearly of guest satisfaction and enrollment membership.
- Night Manager / Duty Manager In-charge several times.
Guest Service Agent
Sheraton Hotels & Resorts
Jeddah
05.2017 - 05.2018
- Perform daily tasks in Front Office, Maintained consistent positive guest feedback.
Education
Tahseen Program - Hospitality Management
Cornell University
03.2021 - 03.2022
Bachelor of Science - Marketing
King Abdulaziz University
Jeddah 03.2017 - 05.2021
Skills
- Luxury service standards and personalization
- VIP and high-profile guest handling
- Guest journey mapping and experience design
- Service recovery and complaint resolution
- Team leadership and performance management
- Quality assurance and audit compliance
- Operational planning and process improvement
Certification
- Introduction to Hotel Revenue Management.
- Understanding Financial Statements.
- Quality and Service Excellence.
- Becoming a Powerful Leader.
- Forecasting and Availability controls in Revenue Management.
Accomplishments
- Awarded for the Employee of the quarter in 2018
- Awarded for the Employee of the Year in 2018
- Forbes 5 Star in 2025
Timeline
Front Desk Manager
Nujuma, a Ritz Carlton Reserve (Forbes 5 Star)
06.2025 - Current
Acting Assistant Front Office Manager
Marriott Hotels (Sindalah Island Pre-Opening)
03.2024 - 06.2025
Revenue Supervisor
Sheraton Hotels & Resorts
02.2022 - 02.2024
Tahseen Program - Hospitality Management
Cornell University
03.2021 - 03.2022
Front office supervisor
Sheraton Hotel & Resorts
05.2018 - 02.2022
Guest Service Agent
Sheraton Hotels & Resorts
05.2017 - 05.2018
Bachelor of Science - Marketing
King Abdulaziz University
03.2017 - 05.2021