Anas Al Hasan
Riyadh,Saudi Arabia
Summary
Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
15
15
years of professional experience
Work history
Operations manager
Asyakh اصياخ
Riyadh, Riyadh Region
10.2024 - Current
- Managed vendor relationships to ensure timely delivery of services.
- Streamlined supply chain processes to reduce procurement cycle time.
- Implemented quality control measures, enhanced product standards.
- Analysed performance metrics, identified areas for improvement in operations management.
- Led teams to achieve business objectives on time and within budget constraints.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Developed risk mitigation strategies, ensured business continuity during crises.
Restaurant manager
ATICO Fakhreddin Group
Amman , Jordan
07.2022 - 08.2024
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Encouraged feedback from restaurant customers using insights to implement positive process changes.
- Attended regular training to obtain and update food safety certificates.
- Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
Restaurant Manager
Lagona Restaurant
Dubai, UAE
03.2020 - 04.2022
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Analysed operations to improve restaurant efficiency and service levels.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Maintained safe working and guest environments, reducing injury and incident risks.
Restaurant supervisor
ATICO Fakhreddin Group
Amman, Jordan
07.2018 - 02.2020
- Managed inventory to avoid shortages and reduce waste.
- Developed successful promotional strategies for increased patronage.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
Restaurant supervisor
Holiday Inn Hotel
Dead Sea, Jordan
11.2016 - 05.2018
- Fostered team cohesion through regular communication and feedback sessions.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Managed inventory to avoid shortages and reduce waste.
Captain Waiter
Movenpick hotel dead sea
Dead sea , Jordan
08.2013 - 10.2016
- Delivered quality service by providing warm and welcoming environment.
- Disinfected dining and kitchen areas to promote cleanliness and quality standards.
- Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
- Covered large parties and events, anticipating planning and staffing needs.
- Maximised covers by monitoring dining room for seating availability.
- Upsold sides and beverages to increase restaurant revenue.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Followed checklists for shift start and end to help with smooth transitions.
Waiter
Mövenpick dead sea spa
Dead sea , Jordan
12.2010 - 07.2013
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
Bachelor of hotel hospitality -
Ammon Applied University College
AmmanSkills
- Team development
- Leads by example
- Efficient and proactive
- Team management
- Customer service
- Staff scheduling
- Performance improvement
- Food service background
- Hospitality business management
- End-of-day reconciliation
- Order delivery practices
- Food plating and presentation
- Results-orientated
- Handling inspections successfully
Languages
6,5
Languages
English
Arabic
Timeline
Operations manager
Asyakh اصياخ
10.2024 - Current
Restaurant manager
ATICO Fakhreddin Group
07.2022 - 08.2024
Restaurant Manager
Lagona Restaurant
03.2020 - 04.2022
Restaurant supervisor
ATICO Fakhreddin Group
07.2018 - 02.2020
Restaurant supervisor
Holiday Inn Hotel
11.2016 - 05.2018
Captain Waiter
Movenpick hotel dead sea
08.2013 - 10.2016
Waiter
Mövenpick dead sea spa
12.2010 - 07.2013
Bachelor of hotel hospitality -
Ammon Applied University College