Anas Almabouth

During my internship in the customer service department, I enhanced my communication skills and provided support to customers.

My responsibilities included:

• *Customer Interaction:* Handling calls and inquiries via email and live chat, ensuring efficient response to their needs.
• *Problem Solving:* Analyzing complaints and issues raised by customers and offering appropriate solutions, which contributed to improving customer experience.
• *Database Updates:* Keeping customer information accurate and up-to-date, helping to speed up response times.
• *Team Collaboration:* Working closely with my colleagues to share ideas and practices to enhance service quality.
• *Suggestions for Improvement:* Recommending improvements to current processes based on my observations, which helped increase efficiency.

My work in box tickets company, I was helping to provide a smooth experience for event visitors and making it easy for guests to purchase tickets from the ticketing website or event area.

• Sales Management:
  - Monitoring ticket sales and updating inventory regularly.
• Event Coordination:
  - Verifying event information and ensuring its accuracy before ticket launch.
  - Coordinating with organizers to provide necessary support during events.
• Promotion and Marketing:
  - Participating in marketing campaigns to increase event awareness and boost sales.
  - Collaborating with marketing teams to provide special offers and attract customers.