Dedicated with retail experience. Maximises sales through creative merchandising and team training. Tracks and boosts KPI achievement with strong data and reporting ability. Offers strong brand awareness and market analysis.
Overview
24
24
years of professional experience
Work history
Store supervisor
Chalhoub United Arab Group Company
Jeddah, Saudi Arabia
06.2016 - 02.2025
Managed stock levels to maximise sales opportunities.
Monitored sales performance and motivated teams to increase service standards to raise profits.
Instructed teams of promotional offers to increase product sales.
Maintained cleanliness standards throughout the store, promoting a pleasant shopping experience.
Created an inviting store environment enhancing customer shopping experiences.
Handled escalated customer concerns to build retention.
Observed customer buying trends to maximise future revenue opportunities.
Led by example in delivering exceptional service, increasing repeat .
Kept inventories updated to enable timely stock reorder and replenishment.
Handled grievances professionally to maintain staff satisfaction levels.
Updated pricing and promotions to fulfil store goals.
Assessed store outgoings against staff and resource budgets.
Handled customer enquiries with professionalism leading to enhanced client relations.
Completed administrative tasks promptly contributing to efficient store operations.
Coached team to deliver top-quality customer service and uphold brand values.
Requested training and development opportunities to build team knowledge and abilities.
Oversaw security measures to prevent theft or loss of merchandise.
Managed promotional displays for maximum product visibility and increased sales opportunities.
Engaged with suppliers to facilitate smooth delivery schedules.
Delegated tasks to staff to meet daily service requirements.
Boosted sales performance through effective upselling strategies on shop floor.
Lead staff training sessions improving overall team productivity.
Redesigned store layouts to improve customer flow, maximising footfall opportunities.
Adapted product range and merchandising based on market trends.
Motivated sales teams to achieve daily store targets.
Maximised store revenue through add-on sales and offer promotion.
Sales consultant
Mohamed Youssef Naghi - Hyundai Cars
Jeddah, Saudi Arabia
04.2015 - 05.2016
Handled high-volume telesales enquiries within call-time
Delivered outstanding customer experiences through attentive care and faultless service.
Streamlined communication processes within the team
Built strong relationships with customers, resulting in repeat business.
Placed customer orders, providing guidance on product delivery timeframes.
Shop manager
Chalhoub United Arab Group Company
Jeddah, Saudi Arabia
03.2004 - 04.2015
Sales consultant
Othman Jamjoum Foundation
Jeddah, Saudi Arabia
02.2003 - 02.2004
Sales consultant
Fawaz Al-Hukair Company
Makkah , Saudi Arabia
01.2001 - 01.2003
Education
Diploma of Higher Education - Department of Administrative Sciences
Al-Hussein Bin Ali High School, Makkah-steen street
1998
Skills
Just In Time stock control
Employee incentive programs
Staff performance and absence monitoring
Sales training proficiency
Customer engagement
Salesmanship
Shop floor management
Sales Action Plan development
Store opening and closing
Time efficiency
Customer feedback analysis
Decision making
Product knowledge
Leadership
POS system operation
Store security protocols
Languages
English
Proficient
C2
Timeline
Store supervisor - Chalhoub United Arab Group Company
Factory manager (Aluminum factory) at ( UAAC ) United Arab Aluminum Company. CPC GroupFactory manager (Aluminum factory) at ( UAAC ) United Arab Aluminum Company. CPC Group