ANAS ALZAHRANI
Riyadh Metro
Riyadh,Saudi Arabia
2027
years of professional experience
1
Certification
IT graduate and Customer Service Operations professional with experience in Riyadh Metro and Decathlon. Skilled in team leadership, staff rostering, shipment scheduling, station operations, customer service, incident handling, revenue operations, and operational compliance.
Work history
Team Leader
- Managing and supervising Train Ambassadors, providing guidance, and continuously monitoring their performance.
- Preparing and managing their staff rosters and schedules.
- Ensuring smooth and efficient train operations and reporting any train- or track-related issues.
- Resolving issues related to customers and employees.
- Preparing dedicated train schedules for Train Ambassadors.
- Managing Duty Cards and Trip Monitoring.
- Supervising and maintaining the equipment and tools assigned to Train Ambassadors
Customer Service Supervisor
2 Years 4 Months- Supervise Customer Service, Station Ambassador, and Train Ambassador teams and support daily station operations.
- Monitor staff performance, attendance, rostering, service quality, safety, and compliance with procedures.
- Handle customer complaints and operational incidents while coordinating timely resolutions with relevant teams.
- Monitor AFC/ticketing equipment and follow up on technical and operational issues through appropriate channels.
- Support revenue collection, cash handling, operational reporting
- Monitoring all equipment within the station, raising maintenance requests when needed, and supervising their proper operation to ensure all equipment is functioning efficiently
Specialist sales
1 Year 1 Month- Delivered professional customer service, supported product selection, and handled customer questions and concerns.
- Managed online orders through the brand’s Shopify e-commerce platform, including receiving, processing, preparing, fulfilling, and shipping customer orders.
- Resolved order-related issues and coordinated with customers and relevant teams to ensure timely and accurate delivery.
- Prepared employee rosters and staff schedules to support daily store operations and staffing requirements.
- Scheduled and coordinated shipment receiving appointments for the store’s storage area, ensuring organized and timely stock intake.
- Supported daily retail operations, team activities, store standards, and a positive customer experience.
Skills
Team leadership
Staff scheduling
Customer service
Station operations
Ticketing systems
Revenue management
Incident response
Problem resolution
Technical support
Safety compliance
Operational reporting
Microsoft Office proficiency
Education
Bachelor’s Degree - Information Technology (IT)
Certification
Team Leader Certification, World Class Customer Service Certification, Health, Safety & Quality Management, Basic FireFighting & Preventive
Timeline
Customer Service Supervisor
Riyadh Metro
04.2024 - 08.2026Read More
Specialist sales
Decathlon
03.2023 - 04.2024Read More
Team Leader
Riyadh Metro
Read More
Al-Baha University
Bachelor’s Degree from Information Technology (IT)
01.2023Read More